4 Replies Latest reply: Feb 9, 2015 9:16 PM by lindseyh RSS

What is "enhanced Internet access"?

ndn Platinum
Currently Being Moderated

Can somebody please define what, "enhanced Internet access," is, please? This is an item that is free for Gold and Platinum Elite members and charged for other members. So, what makes it different from regular Internet access? If you cannot define it, you cannot deliver it. If you cannot deliver it, it cannot be charged for or put on a contract line item. If it is on a contract as a deliverable, but cannot be, then the contract is in breach.

 

Thus, please define it.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What is "enhanced Internet access"?
    7 Platinum 1 Reviews
    Currently Being Moderated

    As I understand, all rewards members now get "basic" internet access. Gold & Platinum get "enhanced" and the regular members and non-members can upgrade to the "enhanced" version for a fee. The "basic" is probably throttled and only really usable for basic web-browsing and email. The "enhanced" supposedly adds the capability of video chat, streaming etc... Whether this just means basic is throttled to a lower speed or they are actively blocking certain protocols I am not sure.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What is "enhanced Internet access"?
      ndn Platinum
      Currently Being Moderated

      You are buying the line here! It isn't so clear cut. In some cases, guests have been reporting terrible speeds (0.6 Mbps) with the enhanced internet. That isn't useable. My point is that there is no definition of what any of this really means before the contract is agreed upon and the sale completed. In addition, some resorts include enhanced Internet in the "resort fee." Elite guests are paying the resort fee for a service that they already have!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: What is "enhanced Internet access"?
        TOtraveller Gold
        Currently Being Moderated

        You're correct.

         

        One of the benefits for gold and platinum members was free internet at all properties (except for few exclusions).

         

        With free Wi-Fi as standard for all members now, MR has not provided anything as a replacement benefit because not all properties have "enhanced internet".  If they do, they never provided it for me.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What is "enhanced Internet access"?
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hi ndn and 7, you're correct in that the "enhanced" wifi should be a faster speed, and if charged would normally be a higher cost.  Elite Platinum and Gold members get it complimentary while other members do get charged.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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