has anyone else on here been charged for a no show even though it the res was cancelled in plenty of time and had a cancellation email sent out thankfully i checked my credit card statement and queried this then had to call up the hotel and argue my case thankfully the issue is now resolved and hotel admitted they were in the wrong . but what if i hadnt noticed ?
I've never been charged for a no-show, but I've not had to cancel under the new policy. I'm driving soon through snow country, so I'll be interested to see what happens.
As far as
expressing concern for someone who might not have read their statement, I don't share that concern. Perhaps I'm a bit hard hearted, but I take the time to verify every charge on my statement and if people aren't willing to make that effort, then they get no sympathy from me!
I recently used the mobile app to check into a hotel. Several hours later, my schedule changed and I shortened my stay by cancelling the first night. I did that by calling the 800 number and cancelling night #1 well before 6pm on the day of arrival (my corporate agreement with Marriott remains 6pm day of arrival). When I checked out of hotel several days later, you guessed it, they had charged me for the first night as a no show. When I had explained that I had cancelled the room, and had a confirmation number, the attendant at the Tysons Corner Marriott located in Mclean, VA stated "but you had already checked in using the mobile app"... no kidding, I know what I did and didn't need to be reminded. I basically said I dont have time to argue this, just adjust my bill so I can check out to which he responded "you've already been charged and I need to give this to accounting and that will take a month". In these cases, I dont sweat it. I have used American Express Credit Cards for years and largely because when you feel you have been wronged by a vendor, for any reason, no questions asked, they will give you a immediate credit on their own to maintain you as a customer, as they themselves try to recoup their money directly with the vendor.
I recently had this happen on a room that I reserved and had 24 hours to cancel. Cancellation was made within the timeframe but I was charged. I checked with Marriott and they with the hotel, and I was told to dispute with the Marriott credit card, so I think it will be resolved at some point.
Hey marriottjad, sorry to hear about that. Feel free to DM me with your Rewards number and the best way to reach you, and I'd be happy to connect you with our team to see if we can assist.
I was charged for a no show by the Residence Inn Ballston Arlington by DCA even though I had called Marriott (using the number in the App!) who rebooked me to another Residence Inn! The manager, Michael Golembe, is completely worthless and has no sense of customer service or understanding! I refuse to ever stay in this hotel and will be sharing my dissatisfaction. Apparently, he is jealous that I did not stay at his hotel. I will always stay at the other Residence Inn.