I just spent a week at LaConcha Renaissance in San Juan Puerto Rico. It's been a couple years, but I was surprised they had closed the conceirge lounge. A staff member told me that Marriott had closed all conceirge lounges for Caribbean properties a couple of years ago. That can't be totally correct because I'm sure I saw one open at the Ritz in St Thomas just last February (I didn't go in though).
Anyone know the full story?
Hey cticm_travel, here's what I learned! ndn is correct (thanks for your helpful response, by the way!) in that all of the full service properties in the Caribbean are Resorts, and they did remove concierge lounges from all resorts several years ago. This is the case for Resorts in all locations, not just the Caribbean.
Hope that helps! Let me know if there are any other questions
the laConcha tower is great, the bar is great but don't ever allow them to stick you in a room not in the tower. down the road just a few blocks is another Marriott property. - Stellaris. I don't think it's considered a "resort" and last i knew had all the normal business amenities. bonus it also has back up power and solid wifi which la conch does not - lived there loved it but know it too well
This is news to me! While I did know that most resorts do not have lounges, there were still some that did, including the resorts in San Juan. I was just at the Marriott San Juan a couple of years ago and they had a great lounge. This is a real shame. Not just for this particular hotel but for other Resorts and the continuing diminishment of the loyalty program. To top it off, the resorts do not offer breakfast or even coffee. A 30 % discount? Really...that's it? Just sad. I have always been a huge fan of Marriott Rewards and continue to travel 80 nights a year staying at Marriott's. One of the big benefits for me was being able to take my family on vacation and be treated special because I was Platinum. Since they are ones to have to put up with my travel, it was the one thing I could do for them to see why I travel so much. I really get worried reading about this that it will only get worse and at some point, it just will not be worth staying with one hotel brand for the loyalty program. I often stay at a hotel that is not the most convenient and not the nicest simply because I want to stay with the Marriott brand. Further dilution of the loyalty and points program will only make me rethink my sacrifices for keeping with the Marriott brand.