Currently, the only way I can find to view your account balance is 1.) to look at your “Current points” total on the account overview page and 2.) to look at a recent transaction history on your account activity. However, I can’t seem to find a way to tie transactions to that point total. For example, if I currently have 100,000 points as of today, and my last two points activities were earning 10,000 points from a stay and using 20,000 for a free room, is there some view that shows me my running total was:
Starting balance 110,000 points
+10,000 points earned: 120,000 points
-20,000 points for free room: 100,000 points (current)
As of now, it only shows the left hand (+10,000/-20,000 points) but not the net effect that has on your “running balance,” and it makes it difficult to track anything rather than keeping your own manual spreadsheet offline!
If I'm missing something, please let me know - this would be a great feature to have.
So, I did some asking around, and unfortunately there currently is no way to look into running balances. I was told that if you'd like to talk to someone about your transactions and running balance, you can call your closest customer service center and they can help you pull any information you need. Here's a link to those number in case you'd like them:
I have passed this post on to our development team, as I see how this could be a great feature to have no the site, and I know how annoying maintaining a manual spreadsheet can be!!
Let me know if you have any additional questions!