3 Replies Latest reply: Jan 14, 2015 8:40 PM by painedplatinum RSS

Is there any way to view running point totals by transaction?

kkozman Platinum 4 Reviews
Currently Being Moderated

Currently, the only way I can find to view your account balance is 1.) to look at your “Current points” total on the account overview page and 2.) to look at a recent transaction history on your account activity. However, I can’t seem to find a way to tie transactions to that point total. For example, if I currently have 100,000 points as of today, and my last two points activities were earning 10,000 points from a stay and using 20,000 for a free room, is there some view that shows me my running total was:

 

Starting balance                              110,000 points

+10,000 points earned:                    120,000 points

-20,000 points for free room:          100,000 points (current)

 

As of now, it only shows the left hand (+10,000/-20,000 points) but not the net effect that has on your “running balance,” and it makes it difficult to track anything rather than keeping your own manual spreadsheet offline!

 

If I'm missing something, please let me know - this would be a great feature to have.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Is there any way to view running point totals by transaction?
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hey kkozman, let me check into this for you! Hold tight and I'll let you know if there's another way to view this.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Is there any way to view running point totals by transaction?
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Hey kkozman,

     

    So, I did some asking around, and unfortunately there currently is no way to look into running balances. I was told that if you'd like to talk to someone about your transactions and running balance, you can call your closest customer service center and they can help you pull any information you need. Here's a link to those number in case you'd like them:

     

    https://www.marriott.com/rewards/customer-support.mi

     

    I have passed this post on to our development team, as I see how this could be a great feature to have no the site, and I know how annoying maintaining a manual spreadsheet can be!!

     

    Let me know if you have any additional questions!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Is there any way to view running point totals by transaction?
    painedplatinum Platinum 2 Reviews
    Currently Being Moderated

    Your running balance would be the same number as your Current Points, wouldn't it? That number, current points, is always on your account and updates every time there is an entry made to your account.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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