Kathy Kelly of the Atlantis customer service went above and beyond in resolving a bad situation that I was having at the Atlantis resort. I decided to cut my stay to 1 night due to all the bad press and high costs, taxes and fees, etc. The resort charges $590 for 1 night and $190 per night for 2 nights or $380 for 2 nights. I was not able to get air to stay 2 nights and asked Kathy to have the resort charge me $190 for the 1 night. They refused so she is having Marriott pay for the second night I will pay $190 for the 1 night that I will use.
Greetings, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. Can you clarify the hotel where you were staying? This will help us process your nomination for Ms. Kelly.