1 Reply Latest reply: Jan 4, 2015 1:23 PM by maddashin RSS

Ever get a complimentary upgrade when using mobile check-in?

solkua Platinum 1 Reviews
Currently Being Moderated

I'm a Platinum member who takes advantage the moment mobile check-in becomes available thinking that one of these days it will help secure the alleged benefit of the complimentary upgrade. I thought perhaps that it is a first come first served basis, but mobile check-in hasn't shown anything to support that. To be honest, I wonder why I continue to do mobile check-in because it doesn't offer much at the property to jump the line.

Domestically at a Marriott property, I have yet to be offered an upgrade as a Platinum. To be frank, I have no idea if this benefit is really ever offered. Most recently I stayed at the same property over the holidays and it was obvious that it had low occupancy and still never offered the upgrade. I also don't feel that I should have to ask for one. As a valued member, I don't think that I should.


I've never had this issue internationally. Most times internationally they bend over backwards to try and upgrade you. 


What am I missing about this "benefit" domestically

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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