3 Replies Latest reply: Nov 15, 2014 8:27 PM by jerrycoin RSS

Heads Up: Asheville Ren CL Closed for Breakfast

cjkatl Platinum
Currently Being Moderated

Just finished a stay at the Asheville NC Ren and was surprised to learn the CL is only open in the evening. They no longer have it open in the morning. Instead, Golds and Plats are given a coupon for "continental breakfast" in the restaurant. This consists of cold items, such as the industrial muffins you can get in a cardboard box of 18 for $5 at Sam's Club, fruit and Wonder Bread, white or wheat, or frozen bagels. You need to go down to the restaurant and wait in line to be seated, which took about fifteen minutes this morning.

 

Where to begin....

 

The purpose of having breakfast in the CL is as a business traveler, I know I can get in quickly, grab something and be out the door. Who wants to wait to be seated?

 

There are no hot items. The "helpful staff" at this hotel insisted that was to bring them in line with the Marriott standard. Of course that means every other CL in the country I've been to must be doing it wrong, and only this hotel is getting it right. When I pointed out that other than Resorts, Rens provide breakfast, the restaurant manager kept insisting Ren doesn't have resorts. He needs to call the people at Orlando Sea World, Aruba, Phuket, etc, and let them know they don't exist. He was adamant on this point, so he better let them know quickly.

 

It would have been nice to have been given notice ahead of time, rather than to find out after checking in. When the Ren in Bangkok was not serving breakfast in the lounge, there were emails and a notice on the site. Also, they gave the full buffet in Flavours restaurant, which is huge. They did not nickel and dime me. They didn't try to squeeze more money out of me by requiring I pay for juice or eggs.

 

If this is becoming the brand standard, please, Marriott, just be honest and up front, let us know, so we can make travel decisions based on the full information. CL breakfast is one of the chief motivators in my staying at Marriott full service hotels. If you don't want to offer a quick, easy, hot breakfast option. that's your prerogative, but, of course, mine will be to stay elsewhere.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Asheville, North Carolina, USA Renaissance Hotels Renaissance Asheville Hotel
Asheville, North Carolina, USA Residence Inn By Marriott Residence Inn Asheville Biltmore
  • Re: Heads Up: Asheville Ren CL Closed for Breakfast
    jakeal Gold 15 Reviews
    Currently Being Moderated

    Thanks for posting this cjkatl.  It is unfortunate to hear.  I am tagging skiadcock here as she keeps a great list on FlyerTalk of Marriott CL details. 

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Heads Up: Asheville Ren CL Closed for Breakfast
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Thanks for posting, cjkatl, and for sharing this with the community. I will be sure to share your perspectives with the greater Marriott team, as I'm sure many frequent business travelers would agree with you!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Heads Up: Asheville Ren CL Closed for Breakfast
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    cjkatl,

     

    Thanks for sharing!

     

    Having stayed at this hotel, I long ago switched to the RI!  This is a nice property, and the breakfast was wonderful!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    Location Brand Hotel
    Asheville, North Carolina, USA Residence Inn By Marriott Residence Inn Asheville Biltmore

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