I cannot leave the Portland Downtown Waterfront property without nominating Pedro Sosa from the concierge lounge for a Spirit to Serve award. As a guest for a 6-day stay I had a number of opportunities to witness and experience his warm and generous hospitality. He welcomed each new guest to the hotel as though they were valued guests in his own home, remembered preferences, spent time patiently helping a "challenging" guest select a wine, and was never anything but gracious.
He is an asset to the property and the Marriott brand in general, and I will definitely return to this location when I vacation in Portland in the future. Marriott is my first-choice hotel not for the rooms, but for the people, and Pedro is a shining example of why I am Marriott Loyal.
Many thanks to all of the staff for an excellent stay!
Greetings, lorigrg, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
Greetings, lorigrg, Thank you again for helping to acknowledge this associate and their outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.