7 Replies Latest reply: Oct 16, 2014 2:38 PM by brightlybob RSS

No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?

skiadcock Platinum 4 Reviews
Currently Being Moderated

I noticed the tiered wifi thread in Other Topics started earlier this year.  Something caught my eye & I asked 2 times for information/clarification of Marriott rep.  No response.  So thought I'd start a thread here in hopes that it will catch their eye or you all will respond & then maybe they'll respond.

 

Posted by Marriott rep:


"More details about general WiFi guidelines:

--

- All North American properties are moving toward a tiered internet structure along with upgrades to the infrastructure. The roll-out is planned throughout 2015 as individual hotel contracts with net providers expire and are moved to new providers.

- Tiered pricing allows guest to choose which level meets their needs: High Speed for checking email, updating status, browsing the web; Enhanced High Speed for downloading large files, video chat, music, streaming

- CY, FI, RI, TS, SH still have free high speed internet and will offer enhanced high speed internet for a daily fee

- Gold and Platinum receive Enhanced High Speed as a complimentary benefit at participating hotels

- Applies to up to three devices at CFRTS, up to six devices for full service

- Fees vary by hotel; set according to market conditions

- This move excludes the Autograph Collection, The Ritz-Carlton, and all properties in Quebec, Canada.

Note: Marriott encourages guests to always share their feedback with the hotel in question. They may take that information and use it for the basis of creating a new internet policy."

So to restate the question I asked in the other thread.  Does this mean Gold/Plats will no longer receive free i-net at Autograph Collections, Ritz Carltons & all properties in Quebec, or does it mean we'll only get standard speed at AC, RC, & PQ?  If so, why on both counts?  And for goodness sake, don't say it's due to local laws since we already get free i-net at AC, RC & PQ.


I thought I'd post here in hopes of getting clarification before starting a thread on Flyertalk


Cheers.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
    erc Platinum
    Currently Being Moderated

    NathalieF

     

    This is exactly what the Insiders forum is made for, clarifying policy. Otherwise, regardless of how well informed the thousands of heavy traveling and multi-year loyalitsts FlyerTalkers and Insiders are, we would only be flapping our gums at each other.

     

    There's few more knowledgeable than ski who is posted as (she didn't post it - the forum did)

    TalkBoard President, A FlyerTalk Posting Legend

     

    I'm thrilled she's been as involved as she has been of late with Insiders, it enhances everyone's travels.

    Here's a tremendous opportunity to optimize the strengths of both forums.

     

    Thanks for your diligence Nathalie. Keep on keepin' on - we're getting there

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
      skiadcock Platinum 4 Reviews
      Currently Being Moderated

      Looking forward to getting clarification from the communitymanager on this.

       

      Cheers.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
        skiadcock Platinum 4 Reviews
        Currently Being Moderated

        joshm, lindsey, anyone?  Would like some clarification on what I asked above.  Thx!

         

        Cheers.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
          erc Platinum
          Currently Being Moderated

          NathalieF

           

          You had mentioned elsewhere in the bowels of the forum that you were looking into this. Realizing that often when the moderation team responds (in most all cases in a very timely fashion) about researching an issue, The Greater Team can prove quite elusive in providing an answer, giving the Insider moderation team member the 'runaround'.

           

          Could you grace us with a progress update or at least one of these . Otherwise ski might think you're not on it (plus we don't want the other moderation members sprinting down the same maze). Thanks

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
    NathalieF Community Manager Marriott Associate
    Currently Being Moderated

    Hi skiadcock - sorry for the delay! I was able to hunt down the correct answer for you. I'm glad you brought your question here so that we can clarify the policy. At this time there will be no change moving into 2015 for Golds/Plats. The same policy will continue at all brands: complimentary Premium (aka Enhanced) tiered internet globally, where available, for Gold and Platinum members.

     

    Thanks for staying on top of it, erc!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
      skiadcock Platinum 4 Reviews
      Currently Being Moderated

      Thanks for the information!  Much appreciated!

       

      Cheers.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: No more free i-net for Gold/Plat at Autograph, Ritz, & Quebec in 2015?
      brightlybob Platinum 10 Reviews
      Currently Being Moderated

      Thanks for that communitymanager the wording highlighted by Skiadcock was uncertain and its good to see Marriotts commitment to free FS wifi for gold and plats remains intact..

       

      MInd you, the move to free wifi is inexorable with the UK mobile phone network, "3" offering contracted data allowances across UK, EU and USA, the free wifi expansion will continue apace amongst the mobile operators which will make hotels charges unsuppotrtable. I'm sure by 2020 free hi-speed wifi will be a standard service offered by all hotels around the western world.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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