I would like to nominate Jordi from the AC Marriott Victoria Suites in Barcelona Spain for the Spirit to Serve Award. Unfortunately on our last night during our recent stay in Barcelona, my husband had his wallet stolen. We had to cancel our Marriott visa card, we lost our cash etc. After returning from the police department, Jordi offered to help. We had planned to pay our bill using our Marriott visa card. Jordi called Chase and my husband spoke with the fraud department and then handed the phone to Jordi again. After a brief conversation with the fraud department, our new account number was faxed to the hotel and our bill was paid using our account. Jordi was professional, calm and friendly. After the incident and several hours at the police station, it was great to have someone smile and help us work things out. We both were very relieved after Jordi handled the situation. Thanks to Jordi things didn't seem so bad anymore! We enjoyed our stay at the AC Marriott Victoria Suites in Barcelona. It's in a quiet neighborhood with easy subway access.
Greetings, calcteach. What a terrible incident to experience - we are so happy to hear that Jordi was able to help you during this time. On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
Greetings, calcteach, Thank you again for helping to acknowledge this associate and their outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.