The login for the regular Marriott website does not remember your password, even if you select "Remember Me"
Then I go to this website, and even though I am logged into the regular Marriott website, I have to click on "Login" above, then it takes me back to the Marriott site to login yet again. Then, I have to return to this Insiders site and start all over, where it magically signs me it.
I hope this is my only problem today - if so, it will be a good day.
This is one of the things that I have been complaining about. We USED to be able to click on a button that took us to MIs and we were logged in. This is one of the reasons that I don't participate as much. It is a pain to get through. Count the mouse clicks and I get more irritated with each on I had to create a new e-mail address because it wouldn't work with my old and now there are problems when I use IE10. To copy a link, I must use a different browser. These are just a few. The websites are not kept up as others are.
And while your at it, add the mobile site which is even more annoying. Press the button that says keep me logged in and it does not matter. After a couple of times you will once again have to re-enter your user and password.
Not to mention what every happened to the mobile check-in? For awhile I was receiving notifications and allowed to check-in ahead of time from my cell phone for a lot of different hotels. I have not received a mobile check-in option for the last 10 hotels I stayed at. To bad...another nice idea lost in space.
I Think its always been this way, but agree with you, there must be a better way.
Certainly, the techies that design this stuff just don't use it, I suspect they don't appreciate the inconvenience their programming shortcuts (that leave the customer with clicking longcuts) represent. As a result I sometimes just don't bother, theres no such thing as a quick reply here if you're not logged in!
AS a matter of interest, I was asked to participate in a website survey, and at the bottom was asked for any other comments, so I added the following...
For the display of pricing following a search, see IHG, they quote the average cost per night over the stay. Marriott only displays the price of the cheapest night during the stay, which always means time wasted checking what the real cost per stay is.
Stop the juddering that occurs as the page loads. It's so random and the hotel I select often due to a last second loading jolt means I end up seeing the wrong details. More than once I've ended up booking the wrong hotel due to this. Again the IHG site doesn't do this.
I do however much prefer the Marriott setup of each hotels pages than IHG, and the Marriott Rewards pages are well presented BUT the option to display all reservations or account transactions leads to only 5 being displayed, and requires more clicks to get more info. At least double this to a default of 10 when "see more reservations" (or account activities) is clicked.
I might have added more, but that's 900 characters and the maximum was 1000!
Any comments or other suggestions?
We've only been in the Marriott family for 6 years or so and have seen much improvement to the web-site & mobile app however they've still got a long way to go. Wish we could pull up reservations on the mobile as easy as with my airlines. would love to have ability to add to passbook also.
ltn1delsol You can pull up your reservations on the mobile site. As long as you are logged in, there is option to see all your reservations. Unless you just mean it is not as easy as some of the airline sites?