I am nominating Sean (sorry, I don't have the last initial - worked the desk the evening of 9/25) at Courtyard Charlotte Lake Norman for a Spirit to Serve award. He was the most open and friendly associate I've run into at a Courtyard. He remembered my name each time I saw him at the desk, and came out from behind the desk to greet me (and everyone) in a much more person-to-person, approachable way. I did have a couple minor special needs come up, and Sean was always at the desk it seemed (does he ever get to go home?), and accommodated them with a smile. Sean made the stay a great experience!
Greetings, mark2152, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.