4 Replies Latest reply: Sep 27, 2014 4:04 PM by boingboing RSS

Could I have been charged twice for a reward booking?

boingboing Platinum
Currently Being Moderated

Hello

I'm new to this group so forgive me if I'm asking something stupid.

 

I suspect I've been charged twice over for a reward booking at the Marriott in Bangalore in a couple of week's time. I booked three Indian hotels way back in January - a single night in Chennai at the Courtyard twice over (10k points per night) and a single night in Bangalore at the JW Marriott (35k points).

Before the booking I had 37k points (give or take a few) - enough to cover the three bookings. The 35k points were deducted and I got confirmations for all three bookings, each showing a reward certificate number. I assumed all was sorted.

 

I've just been going back through the website to check all was OK when I saw that it said I hadn't ordered an ecertificate for the Bangalore night. I had no idea what that meant but I pushed all the buttons, it confirmed the ecert and I lost 15k points again.

 

I started to wonder if I imagined them being taken back in Jan but I checked my balances. Before ordering I had 37563 points. The following month's statement after a couple of stays showed 7047 points. So the 35k must have been taken. I've read on here that people used to order nights before they had the points and then pay later - but I had the points and they took them already.

 

And now they've taken them again.

 

Or am I being really thick and missing something important?

 

I hope this makes sense to someone and I'd appreciate any advice. I'll call the helpline tomorrow and see if they can give them back or explain what happened.

 

boingboing

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Could I have been charged twice for a reward booking?
    boingboing Platinum
    Currently Being Moderated

    Sorry - typo in that. The Bangalore night is 15k point - making a TOTAL of 35k for the three bookings. Apologies for any confusion.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Could I have been charged twice for a reward booking?
      skiadcock Platinum 4 Reviews
      Currently Being Moderated

      Thanks for the clarification.  I thought you were short points when you listed it at 35.  It sounds like it was a technical glitch.  Call Monday morning & see if they can sort it out for you.  If not, then take up lindseyh on her offer to help asap.

       

      Cheers.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Could I have been charged twice for a reward booking?
    lindseyh Community Manager Marriott Associate Member
    Currently Being Moderated

    Welcome to the Marriott Rewards Insiders forum, boingboing! I'm so glad to have you as part of our community, and that you've already jumped in with a great question! Here is the Getting Started Guide, whcih contains some great information you may find useful as you get familiar with the site. Also, feel free to reach out to myself, The specified item was not found., KatieC, or NathalieF at any time with question you have. We are the moderation team for this forum.

     

    If you'd like, I'd be happy to have someone get in touch with you directly to help answer the questions you share above. Just say the word and I can get that started!

     

    Thanks so much for posting, and again, welcome!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Could I have been charged twice for a reward booking?
      boingboing Platinum
      Currently Being Moderated

      Everything is now fine. I rang them this morning, they agreed it was a mistake and I got the points back. All sorted! I'm very happy with the service.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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