It used to be when you made a reservation online there was a section for comments - ie, request upgrade if available, wife arriving before me/let her check in, etc.
At some point in the last few years it got switched from the main part of the ressie to Guest info & you went in & did an edit there to add the comment (thanks to VickiSoCal on FT for finding where they hid it when they moved it).
Now I don't see it there, so are comments no longer part of the online reservation process & we'll now have to contact a Marriott agent to add comments? Or did IT move it once again to somewhere else?
If it's the former, that's not really efficient for either the guest or Marriott.
What does that mean? The Front Desk sees the comments when you check in.
My question & the purpose of this thread is - in the past there was literally a section when making the reservation where you could write in the comments such as request upgrade, wife/checking in, etc, & then it got moved to a different part. Now it's no longer in that part.
So - did IT take it off entirely & we now have to call the ressie line to have them add whatever comment/request we have or did it get moved to some other hidden spot?
The comments section would show up on the screen, along with the other information to which you're referring.
In the past you were able to input comments yourself (subject to 45 character limitation) when making an online reservation, either in the initial reservation process or go back in later.
Please limit your message to 45 characters, including spaces
But, I'm pretty sure that's only if you are not signed in. When I signed in to make a Reservation, I could NOT find that space (it just went ahead and made the reservation).
2) I'm growing tired (at least on my marriott.com) of having that stupid blue and white pillow ad float down during my reservation telling me about the Best Rate Guarantee
3) I'm awaiting my next reservation notice next week (Ventura Marriott) to see if what some folks have reported, it's harder to find (or if it still exists) the Virtual Concierge.
erc If you are one of us who hates paying for parking, I found a fair amount of free street parking without time restrictions to the right of the Marriott. As I recall, that was the hotel in which a man came into the CL for breakfast in a Marriott robe. You might look for him.
Ok, it is showing up when you're logged in.
When you pick the location, date, rate/type of room and go to the next page, where it says review reservation details. #1 is the location, #2 is requests like extra pillows, #3 is summary of charges (rate & cancel policy), #4 is confirm details (name, email, billing address, credit card).
Right below the #4 are two links: one link is for travel agents & planners. The other link says "is there anything we need to know". Click on that & it has a drop down box with Please limit your message to 45 characters, including spaces right below it.
I'm going to complete the booking & then see if I can find if there's a spot to edit.
Update: the comments/anything we need to know section does not appear anywhere on the ressie once the reservation is complete, so you can't edit it online. It will require a call to the reservation line if you want to make any changes to comments already made or write any comments if you hadn't made a comment when making the reservation.
I noticed that the comments section was missing as well. I needed to make a note that someone else would be checking in instead of me and I was unable to add that comment. I had to make a call. Disappoints me actually. This way I know the comment is entered and accurately portrays my request and a way for me to manage my reservations.