Still nothing. This kind of stuff is infuriating. I mean, the deal is done - why can't they just make it happen. How can there not be a human that works for Marriott or the Atlantis that says " I want the Atlantis on Marriott.com tomorrow or else".
It's like when the Renaissance North Shore told me the other day it would take them 3 weeks to post my bonus points after staying at their hotel. Three weeks? It should happen instantly when my credit card is charged.
Whatever. Venting. If this is my biggest problem today - it will have been a GREAT DAY!
Here's another thing to watch out for - when they finally do come on line for booking, make certain points are awarded.
Protea, the African acquisition (like some other purchases were initially, Gaylord comes to mind) is on line but not yet involved with the Rewards program.
I share your frustration over the lack of relatively simple information. The moderators (and customers) often get the runaround from HQ, where you would at least think they would offer at least a response, even if it was to say, "we're still targeting late October as we are ironing out the final details" - or something. Oh well, like you say, hopefully this will be our most significant concern today .
The legal part might not be totally done. Usually when it is you can book it on the Marriott site, even if it doesn't come on board/line up with Marriott Rewards until later.
AC hotels & Protea come to mind, as examples of properties that were bookable but didn't earn points until several months later.
However, properties that all the legal parts aren't done/officially doesn't own until a certain date don't appear on the website at all until the date the deal is officially legal/done deal, and then Marriott normally does a press release in addition to have the property appear on its website.
The Paris Opera Ambassador property is an example. It was still bookable as a Club Carlson until the day the deal technically went through, & then it dropped from CC website/showed up on Marriott website.
Simon says, er, community manager, starting October 16th.
This link provides a lot of answers.
The upside: there is now a property in the Bahamas besides a time share
1) Points are for room only; no F&B or any other incidental spend
2) It's a vague, non-answer on what the elite bennies are, which will probably open up a sticky wicket
3) The categories are high (7,8,9) & it shows up as 5 different properties on the website to be booked
4) Anyone who made a reservation for Atlantis before October 16th, even if the stay is after October 16th, will not receive night/points credit
You need to get yourself down to the Bahamas and enjoy a vacay!
I agree with you that Marriott, so far, is making it a bit of a chore to book. You go to the web site (which is now live) and they break apart all of the properties (five different ones), you click on the one you want to look at and it sends you to a broader page where you are essentially told to Call and book (old school via the phone - this would drive my Millennial offspring into communication hell, a phone... to talk? fuhgeddaboudit).
The $99 rate is pre-paid from now until 12/17 except for 11/23-11/30 (if booked by 11/18).
They say double occupancy, but then tell you kids eat free (do junior and his sister take it above double occupancy, for an additional charge? call and find out ). Ooh, don't forget the $62 nightly charge for taxes, housekeeping gratuities (wonder if they leave an envelope also) and utilities (can you opt out of lights ).
Add to that what ski pointed out above yesterday about F & B not receiving points and other elite benefits would of, could of, should of, being available and it's a smorgasbord of surprises. Head on down and let us know the scoop.
The scoop, like is this a resort? Makes a big difference regarding benefits.
Properties that aren't a resort, become one just by the mere act of adding Resort to its title.
Does an Island property without the word anywhere in the title of its five Autograph Collection hotels (and I haven't found the dreaded word in any of the descriptions either) qualify as a resort?
I would be surprised if this is not a resort and all are right, a resort means close to no benefits. Maybe an upgrade but no breakfast. I wonder if one makes 7 - 1 night reservations back to back as opposed to 1 - 7 night stay, would a platinum person get 7 $10 certificates or just one?
The Vacation Clubs offer the least recognition to elites. Nothing except 500 points. No upgrades, no breakfast, etc. People still go to them and enjoy. We have tried to show Marriott the light since Hilton gives breakfast at resorts and every day. Marriott ignored us. The Atlantis appears to be a desirable resort and I probably will go next fall hopefully when Ebola is under control. Maybe I will get an upgrade. We will see what guests report on this.