I had the pleasure of watching Lisa A. perform her duties cheerfully and courteously in the concierge lounge at the Ottawa Marriott recently. She is a wonder! It was a busy week, as all five mornings we were there the place was packed. Lisa glided in and out (at a fast pace) replacing food, clearing tables, and asking if anyone needed anything before she needed to shut the breakfast down. I have to say that she never had a moment's rest but willingly gave her all to us weary travelers. One of the mornings, I noticed her holding a towel to her hand and asked if she was all right. She said she was fine, just a small cut and it was nothing. Apparently it was more than "nothing" but she never let on, and didn't miss a beat. I appreciated her smile, her work ethic, and her friendliness in spite of the hectic atmosphere. I think someone else in her shoes might have been a little crabby because it truly was a zoo in there (not enough space or tables for such a large hotel). Marriott hired the right person because I can attest to the fact that Lisa was the one that worked the hardest to make our stay enjoyable.
Thanks for sharing!
Ottawa, and the Marriott, are tough to beat! Next time you go, try to dine at "The Social", across the street from The Royal Canadian Mint! There are also wonderful public tours at the mint as well!
Wonderful to hear, Sledchick! You should nominate Lisa for a Spirit to Serve award. Here's a link with more info:
Please do nominate Lisa for a Spirit to Serve award--sometimes great service goes unrewarded, just like last evening I checked in late at the Marriott on Airport Blvd in Mobile and the front desk manager, Ms. Dennis, was so nice it took away a little of the "all day in court" concerns i had.......Bill
Okay KatieC, I just checked because I think I'm losing my mind (more than I already have). Didn't I nominate Lisa A. by originally posting the nomination in the Spirit to Serve category and filling out the location, etc.? I clicked on the link you provided and it told me to do what I already had. This was my first time nominating someone so I want to be sure I have done it properly. Thanks!
Greetings, Sledchick, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.