7 Replies Latest reply: Sep 8, 2014 6:43 AM by laurac RSS

Concierge Lounge Star

Sledchick Platinum 9 Reviews
Currently Being Moderated

I had the pleasure of watching Lisa A. perform her duties cheerfully and courteously in the concierge lounge at the Ottawa Marriott recently.  She is a wonder!  It was a busy week, as all five mornings we were there the place was packed.  Lisa glided in and out (at a fast pace) replacing food, clearing tables, and asking if anyone needed anything before she needed to shut the breakfast down.  I have to say that she never had a moment's rest but willingly gave her all to us weary travelers.  One of the mornings, I noticed her holding a towel to her hand and asked if she was all right.  She said she was fine, just a small cut and it was nothing.  Apparently it was more than "nothing" but she never let on, and didn't miss a beat.  I appreciated her smile, her work ethic, and her friendliness in spite of the hectic atmosphere.  I think someone else in her shoes might have been a little crabby because it truly was a zoo in there (not enough space or tables for such a large hotel).  Marriott hired the right person because I can attest to the fact that Lisa was the one that worked the hardest to make our stay enjoyable.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
Ottawa, Ontario, Canada Marriott Hotels & Resorts Ottawa Marriott Hotel
  • Re: Concierge Lounge Star
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    Sledchick,

     

    Thanks for sharing!

     

    Ottawa, and the Marriott, are tough to beat!  Next time you go, try to dine at "The Social", across the street from The Royal Canadian Mint!  There are also wonderful public tours at the mint as well!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Concierge Lounge Star
    KatieC Member
    Currently Being Moderated

    Wonderful to hear, Sledchick! You should nominate Lisa for a Spirit to Serve award. Here's a link with more info:

     

    http://www.rewards-insiders.marriott.com/community/spirit-to-serve

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Concierge Lounge Star
      theolejudge Gold 4 Reviews
      Currently Being Moderated

      Hi KatieC

      Please do nominate Lisa for a Spirit to Serve award--sometimes great service goes unrewarded, just like last evening I checked in late at the Marriott on Airport Blvd in Mobile and the front desk manager, Ms. Dennis, was so nice it took away a little of the "all day in court" concerns i had.......Bill

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Concierge Lounge Star
        KatieC Member
        Currently Being Moderated

        That's great to hear, theolejudge! You can nominate Ms. Dennis as well. Guests are able to nominate associates directly. Check out the link I shared with Sledchick for details.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Concierge Lounge Star
          Sledchick Platinum 9 Reviews
          Currently Being Moderated

          Okay KatieC, I just checked because I think I'm losing my mind (more than I already have). Didn't I nominate Lisa A. by originally posting the nomination in the Spirit to Serve category and filling out the location, etc.?  I clicked on the link you provided and it told me to do what I already had.  This was my first time nominating someone so I want to be sure I have done it properly.   Thanks!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Concierge Lounge Star
      Sledchick Platinum 9 Reviews
      Currently Being Moderated

      Thanks!  I will definitely do it.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Concierge Lounge Star
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, Sledchick, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

     

    Best,

    Laura

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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