11 Replies Latest reply: Jan 15, 2017 11:25 PM by todzwif RSS

Friends and Family Rate MMF - Eligible for Benefits?

pdx11 Gold
Currently Being Moderated

Does anyone if Friends and Family Rate Stays/  MMF are eligible to receive Gold/Platinum elite benefits during the stay? Specifically, do you receive free internet and access to the lounge (or breakfast when the lounge is closed)?  Thanks for the replies!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Friends and Family Rate MMF - Eligible for Benefits?
    KatieC Member
    Currently Being Moderated

    Apologies for the delay, pdx11. Checking on this now and will let you know.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Friends and Family Rate MMF - Eligible for Benefits?
    KatieC Member
    Currently Being Moderated

    Ok, here's what we found out: Gold and Platinum members should receive all the regular benefits when staying on Family Rate / MMF. However, it's important that they understand that the stay will not count toward promotions, Elite nights, etc. Make sense?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Friends and Family Rate MMF - Eligible for Benefits?
      pdx11 Gold
      Currently Being Moderated

      Makes sense. Thanks so much for researching this! I've had varying experiences at different locations. Thanks Katie C!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Friends and Family Rate MMF - Eligible for Benefits?
      hoosierdaddy Platinum 2 Reviews
      Currently Being Moderated

      KatieC,

      I just stayed on MMF friends and family rate and was given points only for incidentals. No room rate or nights stayed were credited and I am Platinum. I was advised only incidentals are recognized and points credited. I wish i would have know this prior!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Friends and Family Rate MMF - Eligible for Benefits?
        KatieC Member
        Currently Being Moderated

        Looking into this, hoosierdaddy. Sorry for the delay!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Friends and Family Rate MMF - Eligible for Benefits?
          skiadcock Platinum 4 Reviews
          Currently Being Moderated

          No offense Katie, but you should know that the family & friends rate doesn't earn points for the room nor night credit, just incidental spend.  The change in the policy was made in April 2012, 2-1/2 years ago for goodness sake.

           

          I think the form says that, although not totally positive.  But it's certainly listed in the rate rules when a reservation is made.  Sounds like hoosierdaddy didn't read the rate rules.

           

          Rate Rules

          Marriott Friends and Family rate, valid ID required

          Additional Information

          • Marriott Associate Friends and Family Rate
          • - Available to non immediate family members and friends
          • for personal travel only. It should not be used for business
          • travel.
          • - Must provide an original authorization form (no photocopies
          • or faxes) at check in, along with a valid photo ID (E.g.
          • driver's license).
          • - Friends and Family Rates are not eligible to earn Marriott
          • Rewards points or elite night credits.

           

          Cheers.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Friends and Family Rate MMF - Eligible for Benefits?
        KatieC Member
        Currently Being Moderated

        Thank you, skiadcock. No offense taken. We like to triple check before providing responses.

         

        hoosierdaddy - Let me know if you have additional questions.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Friends and Family Rate MMF - Eligible for Benefits?
    skiadcock Platinum 4 Reviews
    Currently Being Moderated

    Yes you will receive Gold/Plat bennies when using family & friends rate.

     

    In the past you also received elite night, stay & promo credit.  However, they changed that in April 2012 to no elite night, stay or promo credit.  The reasoning was that you were getting inexpensive rates which may be true in some cases but not in others.  While I didn't use family & friends rate that often, when I was overseas the F&F rate still cost me $200 or more due to rate & currency combined.  I didn't consider $200+ cheap.

     

    On Flyertalk we don't post the actual 3-letter code but evidently on Insiders it's ok to do so.  But - for those who think they can just put in the code, get the rate & show up, it should be noted that you need to have a particular form/cert provided to you by the Marriott employee that you have to turn in at check-in.  They DO require the form at check-in..  If you don't have it you could get switched to rack rate.  For those who legitimately are given the form, it's only valid for 60 days so don't request it from your Marriott family member or friend until about a week before your stay - ie, if your stay is in December, don't request it now.  Also, because it is good for valid days if you have multiple F&F stays during the 60 days, just print out extra for each of the stays.

     

    Cheers.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Friends and Family Rate MMF - Eligible for Benefits?
    chazmassey Platinum
    Currently Being Moderated

    Hello everyone - I know this is an older thread but I wanted to post an update based on some recent experience I had.

     

    It is 100% true that when traveling on a Friends and Family (MMF) rate you will not receive points on the room revenue. You will also not receive room night credit.

     

    HOWEVER, you should receive all benefits that you are entitled to based on your respective status (Silver/Gold/Platinum) to include the Platinum arrival gift of either a $10 F & B credit or 500 bonus points (this benefit may vary internationally and in some cases still includes an amenity, as I found in Hong Kong earlier this year) at full service properties.

     

    In other words, "status trumps rate" and all properties are supposed to have been notified of this.

     

    There are still some inconsistencies in how franchises (and even some corporate properties) have applied this in the past so I called someone in Salt Lake and had them send me something in writing that I carry in my computer bag, just in case.

     

    I did experience a bit of an unpleasant situation recently where the 500 bonus points I had elected upon arrival didn't automatically post. After several back and forths I received my 500 points as a Goodwill Credit and the following e-mail:


    "Thank you for your reply.

     

    Please accept my apologies that the Platinum Arrival Bonus for your stay did not post to your account systematically.  As a courtesy I have added the 500 Platinum Arrival points to your account.  You will be able to view these points as a bonus on your account online within 24 hours.

     

    The Friends and Family discount form is a benefit for Marriott employees to offer to their friends and family members.  Your friend or family member has provided you with the form because they wanted to share their employee benefit with you.  Marriott employee are responsible for the results of any problems that occur in conjunction with the benefit they extend.  Negative issues that occur may impact that employee’s ability to continue to offer this benefit to his or her friends and family members.  For more information, I encourage you to contact your friend or family member who gave you this benefit.

     

    It is correct that as a Platinum Premier Elite member you are eligible to receive Elite benefits for your stays, regardless of the rate that you booked.  The Platinum Arrival Bonus is posted systematically with a stay when it is added to your account.  I apologize that when a stay is booked using a rate that does not qualify for credit this bonus will not systematically post to your account unless you have earnings for incidental charges at a location that offers incidental credit.

     

    If you select the Platinum Arrival Bonus points during a stay and they do not systematically post, we are happy to manually credit these points to your account.  You can contact our Marriott Rewards Guest Services office either by email or by calling 1-800-321-7396 and a representative will be happy to assist you.

     

    Thank you for choosing Marriott.

     

    Best Regards,

     

    Karalee S.

    Internet Correspondence Specialist

    Marriott Rewards Guest Services"

     

    From the way I read the above, it looks like it doesn't "kick in" unless there are incidental charges involved, so take note and if you do ever have any issues with points that you know are entitled to not posting or are denied benefits you know you are entitled to you may want to hold onto the above number for future reference.

     

    Best Regards, Charles

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Friends and Family Rate MMF - Eligible for Benefits?
      todzwif Platinum
      Currently Being Moderated

      I used to be a Marriott employee; it has been my experience that when staying on a discount or a free night cert, in order for any points to process, I purchase something from the marketplace and it happens automatically. 

       

      I think the point they were trying to hint at in the email was to emphasize that the employee can be penalized for any drama created by their guest.  I've known of associates to have their travel privileges revoked for a guest who trashed a room or made trouble while on the property.  Not something I'd want to chance over 500 points, it isn't worth it. 

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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