I make so many reservations that I rarely take the time to read the fine print. This is one occassion where having Platinum status really saved me.
I had quite the scare this morning when I saw that my upcoming reservation starting tomorrow was cancelled. I had booked my reservation at a Residence Inn using my travel agent and long term stay rate...which was very good. I just didn't read the fine print saying that it was a prepaid rate and had to be confirmed before the stay begins. So, during the night, the computer system cancelled my reservation automatically since I had taken no action to confirm it.
Upon seeing the cancellation, I immediately called the Platinum reservation line. Not only was the agent so helpful in helping me to secure my rate again, she also waived the prepayment requirement...so helpful! It's service like this that keeps me loyal to Marriott.
Me either...it was a travel industry long-term stay (12 days or more) at a Residence Inn. Apparently it was supposed to be a prepaid rate, and though I had guaranteed it with my credit card, the fine print that I didn't bother reading was:
|Advised Deposit due Wednesday, August 13, 2014|
Advised Deposit due Wednesday, August 13, 2014
I've never seen this before, but I guess it means if you don't call back to pay the full amount for the reservation by that date, they automatically cancel the reservation. When I called about the reservation being canceled, they waived the prepayment requirement in addition to reinstating the good rate I had before.