I am running into a situation that MR can't seem to resolve.
After I learned that Marriott offers lifetime elite status a few years back, I called MR to ask for the total number of nights and points. I was told that I had 500+ night (which was enough for the lifetime Gold status), and that I had 1.1+ million points. So I knew it would take a several more years before reaching the lifetime Gold status.
Just last week, I called again, asking the number of nights and total points. Suprise!!! I was told that I have 1.14+ million points. So, bascially the total number of points did not grow at all. So, now I am on the phone with MR and requesting an audit on my account. But MR is telling me that there is NO WAY to audit my total points earned even for last month, and that my account is set up correctly to accumulate points. And I just have to take their words for it. The representative recommended that I keep track of my point from now on. But what does that do? If they can go back to last month's record, how are they going to listen to me? Are they going to take my words say, I had 100,000 poiints last month, and I earned 10,00 this month, so I should have 110,000 points now?
So I asked them what if my total point was wiped out for some unthinkable reason, how are they going to get my points back? No answer.
I made a comparison between MR program and a bank. If I walked into my bank and was told that I did not get any interest payment, and they could not go back to look at the history of my account? Would that be an accept anwser?
I am transferred to a supervisor, who in turn is asking a manager. Now, I am 45 minutes on the phone with MR.
As it turns out, they can look back! But they can only fax or snail mail it to me. I will provide an update in a few weeks.
Thank you for sharing this with the community. This definitely sounds like a tricky and difficult situation, and I understand your frustration. Please keep us posted on what you hear back, and if you need any additional assistance in the next couple of weeks, please don't hesitate to reach out The specified item was not found., KatieC, or myself!
Should I???? ummmm.... No, perhaps not..... hmmmm Should I???? Oh why not, it's almost the weekend....
This has been beat to death in the past on the Insiders; so why oh why won't Marriott post our Lifetime Points accumulated on the website under our account???!!!!!!!!??????????
Sorry Insiders I just HAD to go there!!!!!!!
Update - Sorry it took me a while to provide this update. I finally received it from MR about six weeks ago. But I have been on travel since then and never had a chance to look it over closely.
I think It is a history of my point-earning activities starting from Day 1 when I signed up with MR, years ago.
Although it does not tell me how many points I have accumulated during the years; but I could sit down with a calculator and add them all (10+ pages and all individual activities, no totals at all) up and come up with the total points. Not very user friendly, but it is something.
So, I guess it is possible (somewhat) to get a record of life time points; but it won't be easy.