erc you would have to choose your wedding guests very carefully here.
The Union Street Guest House just learned the hard way that niche marketing isn't always your friend.
As a father of two daughters, I have to choose my wedding guests very carefully anyway (between meals and liquor!). I want to find the son of a gun who started that stupid tradition (no doubt 'Big Dog' Pontipee, father of the seven brothers in Seven Brides for Seven Brothers ).
This story has been reported to false. The hotel said this report is not true!
I still give bad as well as good reviews on Trip Advisor. As long as you are objective and polite, I doubt whether any hotel would have a case for suing. The Guest Director of one hotel that I recently reviewed as a 'very good' was disappointed with my review and offered a complimentary stay to see if they had fixed the problems that I highlighted Excellent!
I agree WS. The Guest Director was a bit miffed because I only rated the hotel 'very good' instead of 'outstannding'. It was not what I'd call a 'bad' review but he took on board my criticism and suggested I return to check out the result. Hence the offer of a complimentary stay ... if only all hotels were that responsive!
Whereas I agree with the unanimous (and obvious) opinion that this was a foolish move by the hotel, I do (as an investor in restaurants and service businesses) empathize with the owners who often face non: objective/logical/fair opinions (us Insiders, through years of reviews experience, know how to weed through the irrelevant, or even the occasional accurate bad experience, and choose based on weighted averages and our own evaluative criteria). This lead me to an excellent meal in Portland Maine, where the young entrepreneur fired back (certainly not in the way that I would advise);
here's the complaint;
here's the response: (again, I'm not advocating this type of customer interaction - no letters please)mike n, Owner at Fishermen's Grill, responded to this review, March 16, 2014
LOL first of all buddy you came I with 6 people and ordered enough for 4 people, 2 1lb haddock dinners so that's a joke to start ..... do you even know the price of fresh haddock NO ???? YOU DONT , I gave you more than I should have anyway because 6 of you where trying to eat off of 2 dinners ????, let alone I asked you if I could put it all on one plate to you daughter . I buy the best product around and get offended when people like you come in and try to have a bad experience to somehow satisfy some power over a business . next time order more food and ask questions , if you do the math you each ate for 8.83 a peace in my book that's a cheep dinner for a cheep skate . Have a good day and go to long john silvers next time !
Our first stop in Portland. Mike the young (30ish) owner won me over when he
argued with the lone dissenter on TripAdvisor - it was as good as he said. I
actually talked to him about being careful in the future and he said he was going
to 'soften' up and not take it so personally, and apparently he has. Food was excellent as seen below;
New to me; Lobster blt - mmm (wife couldn't eat it all, guess who stepped in)
There is a case in the Virginia courts right now where a carpet cleaner (Joe Hadeed) sued seven defendants and Yelp over what he felt was unfair, unsubstantiated, and unanimous complaints. He won the initial round, not so much because he received negative reviews or even because he proved falsehood (although the damage was quantifiable), but more because Yelp itself was held in contempt for not turning over court required info (names of reviewers - to essentially prove they were real humans and not competitors just throwing 'stuff' against the wall).
I would refer to barrpat and other legal experts, but I would anticipate that Yelp would make out alright. But to me, here's the moral of the story and the real danger to reviewers of vendors suing - being right is overrated and even though (again in my humble opinion) I don't believe the defendants will lose, it was still a PITA (a stated fact by the defendants) for all of them.
Hats off to sg1974 for tossing up a live one!
btw - this turned out to be real AOL.com Article - Did NY hotel's policy call for $500 fines for bad reviews?