In another discussion post someone had mentioned that you can request the resort fees be waived. There may be another Discussion on this somewhere but I thought I would post this anyway.
I have been Platinum for years and travel to lots of resorts but have never tried to get the resort fees waived. I did not think it was possible.
Has anyone been successful in getting the resort fees waived? if so, how? What resorts?
I am a Platinum member and recently booked a rewards stay at the San Juan Marriott Resort & Stellaris Casino for myself +3. When booking the T&Cs listed a $30/day resort fee. However, my reservation confirmation lists the resort fee as included. I assume this is a benefit of being a Platinum member. Looking through other threads, the policy may vary by hotel.
I am at the Harbor Beach in Fort Lauderdale and the resort fee is alive and kicking. As a Plat Lifetime the only benefit I use on the list of nothings (which they value at $160 a day!) is internet which I would have got anyway so I see that as a MINUS benefit as I am paying $20 resort fee (they discount it by $5 for Elites) for something that I got free before and that only costs $18 anyway.
I tried very hard to get them to deduct it, they agreed to take it off for two days, but what is annoying I heard some other people by the pool today chatting and they said they refused to pay, and were told it was possible to opt out. Seems like the flexibility is only for people that shout loudest.
I truly believe that the Marriott resorts need to up their game for Elites. As someone who uses them more than City based hotels (and pay myself for stays) I don't get the lounge access as much as I would like and I feel to be honest that I don't get anything more at resorts than non elites (with the exception of Thai Resorts where they really value Elite members with Free breakfasts, occasional upgrades and things like managers cocktail parties).
I have written to MR asking for a review of the resort fee issue for Elites but lets see what happens. I expect my e mail will end up in that very large file called "Thanks for writing and your opinions are important to us.....blah blah".
This with a few other issues is really making me reconsider my options for future bookings. I have the status, which I really worked hard to get, now I have it I feel it was a waste of time, the benefits are reduced all the time, the points devalued and to be honest there is so much more choice with better value at many independents or smaller chains that do seem to value the business.
Elite benefits at resorts are the absolute weakness of the Marriott scheme, no question. No other group is as cheesparing or mean spirited at resorts as Marriott and its indefensible. I try to avoid Resorts like the plague, and Marriott resorts especially.
All the schemes have strengths and weaknesses, and Marriotts lack of resort benefits is a very clear weakness next to Hilton and SPG.
I did ask, and was told it was not possible. However I overheard some other guests chatting by the pool who said they had "opted out" which if true makes it even more annoying as the policy must be flexible, and yet I was offered little flexibly. I was given two out of five nights free but told in no uncertain terms that this was a one off and future stays would incur resort fees.
I just got a reply from Marriott.....
"The comments you share about your experience with Marriott are a valuable assessment of the services provided by our hotels.
Thank you for caring enough to write and share your insights about resort fees and benefits for elite members. Your comments are very important, and I will be certain to share them appropriately.
Your experience drives our business decisions. Your lodging decisions are the business we do."
So another waste of time with a cut and paste response that shows that actually nobody is listening.
Shoot me a DM with your Rewards number and a way to contact you. I'd like to patch you through to a member of our team in order to discuss this. Even if the conversation ends with confirming that there isn't an opt out 'option', at least you will have interacted directly with the team and not message responses like the one you cite here.
If this is something you would like to do, DM me to get started. Thanks for reaching out.
It's frustrating when you stay at a nice resort on points, using points earned in business trips that required being away from home and family, only to find out you are being charged anyway on a per night basis for resort fees. I stayed in Waikiki Hawaii less than 5 years ago on points that I accumulated from 2 busy years of travel. At the end of the stay I had a bill for 400 dollars and some change, and that I was being charged 50 dollars a night for resort fees. I stood in line at the counter for about 45 minutes to discuss it with mgmt and overheard several people in line in front of me talking about their resort fee and waiting to do the same thing. Finally I was able to speak with a hospitality manager and they reversed it after a brief conversation. In this instance it worked out in my favor but the fact I had to argue the point in the first place seemed a little sleezy. If you're staying on points, it defeats the purpose if you wind up with a several hundred dollar charge anyway. I should have the option during booking to pay or not pay the resort fee. I have yet to visit a Property (Marriott or otherwise) where the resort fee was worth the price.
What is needed? Consistency among venues. Either charge the fee even if P/PP or waive the fee if P/PP. Just quit hiding the problem of "it's up to the hotel" with organic pasture wafers.
Same with stays on points - points means no $$$, so any charges at checkout (exceptions food, liquor, etc) should never be expected. Again, stop the organic pasture wafers excuses.
I agree. I don't like paying a resort fee to get free internet. Especially since I am Platinum Lifetime and have free internet already. If they have serious extras then include it as part of the room. I feel gouged. It would also be nice to have some say thank you for being loyal.
I've said it before and I'll say it again, I don't mind paying resort fees if/when Im at the property on R & R and using the resort additions. For example Im currently at the Waikiki Marriot on R & R, don't mind the $35 USD resort fee. But on my stay before at the Grand Cayman Marriott it was a business trip and never even broached the beach so the resort fees were a complete waste of $$. The Front Desk agreed and kindly waived them for me, thank you Marriott Grand Cayman!!!
All that said, it still seems odd that if one stays at a "resort" the reason is you want to use the beach, the amenities etc, why is this an add-on fee, it should be part of the room rate period. It's a cash grab as far as I'm concerned pure and simple. Just raise the room rate to account for the amenities then the consumer knows exactly what they are being charged for.
peymanagement, good to know. I usually stay at the timeshares as they have free parking, no resort fee, lower rates, you can charge to your room at the World Center, and you get all access to the World Center pool, Disney shuttle, etc. Nice to know the hotel is reasonable to deal with, though.