nancynick, I think that decision is totally up to you. I feel that if they are simply doing their job, (a simple phone call, or giving you a brochure, or some other small task then no. If however they pull some strings and get you a reservation at a booked restaurant, or get you tickets to a show/sporting event, or something special then sure you can tip based on the fact they went above and beyond and it made your stay better.
Absolutely tip them!
Sometimes they won't take them, but they are saving many of us a lot of time and money! Even better, take them a gift!
My preferred gift is an atlas of the US! Concierges, like most people, are really fascinated with the size and scope of North America. It really puts things in perspective. My local State Farm agent gives them to me, and knows what I do with them. I never travel without my maps of the US and Europe. You never know when you will need them!
You're cracking me up Jerry....I'm a map/Atlas guy, so I would smile if you handed me an atlas. My wife and kids just talk to their GPS's...so they would much rather have the cash..lol
Tipping, is a personal thing, but I also feel that folks that work hard, deserve a nice tip. I regularly tip the Concierge Lounge staff prior to checkout. If the folks sitting at the Concierge desk help with directions, reservations, show tickets, i also think a tip is in order. The amount can be up to the tipper.
Tipping can be a tough decIsion its easy with people you interact with who are paid assuming tips but at some point do you tip every one that interacts with you. I agree it is a personal decision so I don't tip concierge unless they do something special. As I said in an earlier post I was shocked to see a tip jar at my cleaners when I picked up my shirts
I can't speak for the masses, but my general rule of thumb is:
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