This is difficult thing to say but I will be leaving the Marriott Group due to supposed changes in their Rewards policy. I have more than 250 nights over the last 3 years ALL booked in my name but paid with Corporate Credit Card. I am now being told that I am ineligible for Rewards Points since I am not paying the hotel DIRECTLY. Every single stay has been done in the same manner in the past. The Marriott Rewards Program has always been an important part of my decision on where to stay, and it is MY decision, this and airline miles are the only perk I get from my extensive travels.
I have contacted the Hilton Group and they have assured me that I will receive their Honors points and the will even reinstate my Diamond status after only 10 nights this year, so while I enjoy the upper end hotels of the Marriott Group, without the rewards points it is not worth it.
Take a look and re-evaluate if you travel often and book your stays in the same manner that I do.
When I traveled for work I'd have the reservation in my name, using a government credit card in my name and never have had a problem with Marriott, never.
I have sent 2 emails over the 3 days in response, no reply from these emails. I finally called the Platinum Customer Service hotline today asking them to verify this policy and the fact that I would NOT receive Marriott Rewards points and was told "That is correct, this is our policy"
This has amazed me because I usually stay at the high end Marriott's ($250-350/night) when I travel and they do not seem concerned to keep my business. As I mentioned, up until 3 yrs ago when I proclaimed my loyalty to Marriott I was a Diamond member of Hilton, they were thrilled to invite me back and reinstate my Diamond status and I haven't stayed there in over 3 years.
IAHFLYR Glad to hear you've had success with a similar situation, and thanks for the tag. I did see @Travelin'Surveyor's unfortunate experience and I am already all over it. We don't like to hear about disappointment with the program, let along losing a very valuable and loyal member. My hope is that we will get this sorted out as you suggest. I will be back in touch as soon as I have something to report.
In the meantime, @Travelin' - will you please send me a private message with your Rewards number should the team want that to better get to the bottom of this?
Based on the wording of the original post, I'm seeing something different. If you book a hotel room (or your company books it for you) and you pay with a credit card you should get points regardless of whose name is on the card. But (and this is what I'm reading from the post because of the emphasis on the word DIRECTLY) if the company prepays your stay that's a different situation altogether. They could be claiming the points themselves.
For example, my brother and sister in law come to Bangkok to visit us occasionally. They can't afford a Marriott. So I book the room under my name and pay for it with my credit card. I get the points, not them, even though they are the ones who register and sign.
That's the way I read it also @john_thai and jmart has done the legwork and responded favorably, so to paraphrase the Clash, what say you original poster, @Travelin'Surveyor, Will you stay or will you go? Inquiring minds want to know.
what say you original poster, @Travelin'Surveyor, Will you stay or will you go? Inquiring minds want to know."
Jmart did contact me a couple times yesterday and tell me that she was looking into it and again when she had resolved the issue and provided the points so I thank you Jmart. I also received a phone call from Marriott Customer service explaining that there was NO change in policy and I should have received the points in the 1st place so I do appreciate the response once my issue was made public but I am still a bit surprised by the Marriott CS response or lack of response prior to my posting here.
In the end ALL IS WELL and I am booked at KC Marriott next week and the for the 1st time in a couple years I will be using some of these points for a personal trip to the FL Keys.
Thank you Jmart for your intervention.
I am so happy to hear this, @Travelin'Surveyor (even though I can't seem to tag you)! It is a shame it took you so long to get to the bottom of it, but your perseverance paid off - and I was happy to help. Have an amazing time in the Keys. And now, thanks to erc, I will fire up some classic Clash on my Spotify now.
Have a great weekend, everyone!