6 Replies Latest reply: Jun 26, 2014 2:22 PM by fschumpert RSS

Must member be present to use free night stays?

shell511 Gold
Currently Being Moderated

My husband and I planned a trip, using points for two out of three nights of our stay. He just found out he's got to work and cannot go. He wanted me to be able to take a friend, we've already spent a good deal of money on transportation so we didn't want to cancel. He called Marriott and they told him if he doesn't come we can't use his certificates. Now we're looking at having to cancel the trip. I don't recall this being the case several years ago, it was possible to "gift" them by allowing someone else to be on the registration.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Must member be present to use free night stays?
    vaboywnder Alumni Steward Platinum 21 Reviews
    Currently Being Moderated

    shell511,


    Welcome to the Insiders!  For certificate stays the Marriott Rewards Member must be present.  For stays using points the Marriott Rewards Member does not have to be present.  Many Rewards Members here on Insiders have expressed their dissatisfaction with the certificate rules.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Must member be present to use free night stays?
      shell511 Gold
      Currently Being Moderated

      I guess that's where I"m confused. We used his points when making the reservation, but they were converted into certificates???? i guess it doesn't really matter now, the trip was tomorrow and it looks like if we didn't cancel tonight that we would be charged for 1 night. So it's been cancelled. This was very discouraging. My husband has a choice b/t staying at the marriott property or the competitor across the street. We focused on Marriott so we could use the points that he earned for free nights. Now that our mini-vacation is ruined and we're out several hundred dollars, I think we'll give the competitor across the street a try for the next year or so and see how that works out.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Must member be present to use free night stays?
        vaboywnder Alumni Steward Platinum 21 Reviews
        Currently Being Moderated

        shell511,

         

        When you canceled the hotel reservation your husband should receive the certificates back on his rewards account. If there are enough rewards points in his account and there is still availablity at the hotel you could make the reservation again using those points and he would not have to be present.  Provided the certificates are not expiring soon your husband can then use them on a future stay.  I hope that helps!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Must member be present to use free night stays?
        tommo781 Gold 8 Reviews
        Currently Being Moderated

        I understand exactly what you are saying about points and certificates.  On each occassion I have used points for a reservation, the confirmation says that an ECertificate will be issued direct to the hotel.  So I think there are different sorts of certificates.  The ones Marriott award us for Mega Bonus etc, and the ones they issue when we redeem points.  It seems to me that Marriott may well have confused which sort of "certificate" was used for the booking.  As I understand it, having used Rewards Points, you should have been able to go without your husband.  But if you have cancelled, he should get back the points he used.

         

        Hope this helps.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Must member be present to use free night stays?
    jmart Member
    Currently Being Moderated

    shell511 This is definitely not the type of experience Marriott wants for you, and I thank vaboywnder and Tommo781 for providing great information regarding past experiences and knowledge of certificates and points. If you send me a private message with your details (contact email/phone, husband's rewards number), I'd he happy to get you in touch with a Rewards specialist to see if we can sort this out in time should you still want to try for the trip. Let me know - thanks.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Must member be present to use free night stays?
    fschumpert Platinum 22 Reviews
    Currently Being Moderated

    I have previously booked reward nights in Atlanta Marriott hotels for my wife and children-grandchildren and I was not presence. I have also given my grandchildren reward points for honeymoon trips in Europe and Caribbean, and they were not too keen on my being present. I usually book these via telephone instead of internet, though.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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