I wish to nominate Matthew D. at the Fairfield Inn Watertown Thousand Islands for a Spirit to Serve award.
Every question I had, he had an answer. The trickiest one was where to find local postcards (which are becoming something of a relic of times past). He had two suggestions (including a competing hotel chain just across the street). Sadly the first option didn't work out and I was forced to spend 32 cents at the other hotel.
Matthew said that he get frequent requests for postcards and that he will do his best to make sure this FFI carries them in the future. I truly appreciated all his help and commend him for suggesting I visit a competitor to get what I needed (even for such a small purchase). I was reminded of the scene from Mircale on 34th Street where Kris Kringle sends the Macy's customer to Bloomingdales.
This is a fine example of the Spirit to Serve and Matthew deserves recognition.
bejacob This is so great to hear! Yes - a very fine example of helping out and getting creative. You brought me back to my youth when I made sure to get a postcard (or four) from every trip we went on. Do you collect them, or do you mail them?
Greetings, bejacob, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.
Greetings, Thank you again for helping to acknowledge this associate and their outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.
I'm thrilled to hear that. He deserves it.
I have no doubt he remembers that crazy guy who asked about postcards. Sometimes it's the little things that mean the most, but you never know exactly what kindness will be the one noticed.
As I continue my travels, I'll be looking for the next associate who goes out of his or her way to help. A nomination will surely follow.
Way to go Matthew D.