I recently took my 80 year old Dad to Boston to see a Reds vs Red Sox series. As a Marriott Platinum Premier, I choose this property due to proximity to Fenway and the amenities Residence Inn offers. A couple of months prior to our visit, I called the hotel to check on upgrade possibilities. I am grateful to say that Dottie D. Answered the phone when I called. During discussion, she asked what was bringing me to Boston. When I told her about the "bucket list" trip with my Dad, she was very helpful and said she would see what she could do to get us a Fenway view (which she did). Upon check-in, when I looked her up, she asked to meet my Dad. After the initial discussion, she whispered to me that she wanted to know our seat locations... She had a friend who worked with the Red Sox and arranged to have a gift bag delivered to my Dad during the game! He was speechless! Not only did he get to see Fenway Park, but, also got a gift!
This his whole trip was an unforgettable experience - and the Residence Inn was a significant part of it! Dottie, especially, represented Marriott extremely well. As she said when last we saw her in the lobby, "now we have a friend in Boston"!!!
PLEASE recognize Dottie for being an outstanding ambassador for Marriott!
Greetings, travelerguy, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.