1 Reply Latest reply: May 14, 2014 10:54 AM by ansaa RSS

Disappointment Loyalty Does not Matter- Expiring Rewards with no goodwill extension of reward nights

chimarriott Gold
Currently Being Moderated

Its a huge disappointment that Loyalty matters so little to Marriott. Been a loyal customer for many years to the extent have never stayed outside of Marriott except for international. Called customer service 3 times and including supervisor standard answer given was "we are sorry ... and we cannot" despite getting down to pleading (hated it). In today's atmosphere of choices doing a small gesture of goodwill goes a long way; someone in the Marriott exec team needs to come out their ivory towers and create customer friendly policies. Matter was so trivial - rewards nights expiring. Would rather lose my business than extend 1 night, perplexing! The Hotels and hotel staff have been great, but the rewards team leave a lot to be desired. Disappointing experience

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Disappointment Loyalty Does not Matter- Expiring Rewards with no goodwill extension of reward nights
    ansaa Member
    Currently Being Moderated

    Hello chimarriott -

     

    Thank you for your loyalty with us over the past many years, we truly do appreciate you. We apologize for the inconvenience you just recently experienced and would like to help. Could you please send me a private message with your Marriott Rewards number and contact information? I would like to put a specialist in contact with you. Thank you!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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