6 Replies Latest reply: Apr 6, 2014 12:55 PM by iahflyr RSS

Travel Tricks

Alumni Steward Platinum 8 Reviews
Currently Being Moderated

You may have seen the recent news that Delta Airlines has been aggressively trying to stop canceling flights. And it worked.

 

Delta also used some slight of hand to reduce complaints about wait times for baggage retrival:

 

When late-night arriving passengers at Salt Lake City(SLC)  complained about the wait for baggage, Delta responded by directing nighttime arrivals to the furthest gate. Baggage processing time stayed the same, but passengers spent more time walking and less time twiddling their thumbs at the conveyor, and complaints nearly disappeared.

 

SLC isn't the only airport to try the technique—this NYTimes piece from 2012 tells of the same tactic being used in Houston.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Travel Tricks
    shashack Platinum 4 Reviews
    Currently Being Moderated

    What a caring airline.  Helping their customers stay healthy with extra exercise and reduced stress from watching the baggage carousel.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Travel Tricks
      Alumni Steward Platinum 8 Reviews
      Currently Being Moderated

      And of course they think of all of us first.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Travel Tricks
        jerryl Platinum 2 Reviews
        Currently Being Moderated

        very customer focused

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Travel Tricks
          Alumni Steward Platinum 8 Reviews
          Currently Being Moderated

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Travel Tricks
    tommo781 Silver 8 Reviews
    Currently Being Moderated

    That explains a lot!  Several years ago, we landed at London Heathrow after a long, long flight.  This was very early morning, and on a large full plane, so lots of tired passengers and loads of luggage. We came through from the furthest gate, and had to walk what seemed like miles.  We were so pleased when we got to baggage reclaim that the carousel was already full of our plane's luggage.  Now I realise it was probably just a crafty ploy!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Travel Tricks
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    UA at IAH doesn't have this problem with luggage.  It matters not that your airplane parks at E18 which is the farthest gate from Terminal C baggage claim which is where baggage claim is for all domestic UA flights that arrive in Terminal C, D or E....making a brisk walk of 10-15 minutes or the above ground train that will take you five minutes....you will still have 30 minutes to wait for your luggage. 

     

    Now that is some customer service, yet I applaud DL for making an attempt to compete with UA on this issue!!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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