64 Replies Latest reply: Apr 14, 2014 1:43 PM by madmax RSS

Insiders - Category Change Deadline April 7th - Book 'em Danno

erc Platinum
Currently Being Moderated
A WORTHWHILE WEEKEND PROJECT
Notice last year - earlier notice, later deadline; Times They are a-Changin'
  For your health, don't let the older/less expensive categories expire without taking a stab at booking your room.
Remember;  you do not have to have the points to reserve a room
If you earn enough points after April 7th - make certain Marriott does not deduct the higher amount (it has happened, "protect yourself at all times")
If in doubt about your dates, book different nights with additional reservations
You may also reserve rooms if you have the points without tying up your points (must be done on phone)
If you change the reservation after April 7th - (I'm not sure about beds, but definitely dates) you automatically move to higher category
If you're staying three, try five (for four nights' points - essentially, a BOGO) who knows how much longer this will last
Non Eastern Standard Time folks - me, being me, I wouldn't mess with going beyond midnight EST - but, live dangerously if you so desire
Don't leave dollars on the table - Go man, Go!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
    jerrycoin Alumni Steward Platinum 60 Reviews
    Currently Being Moderated

    erc,

     

    Thanks!

     

    Good information, and will book by 4/7!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    I have booked em "erc=o_

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
    tommo781 Silver 8 Reviews
    Currently Being Moderated

    Thanks for the reminder erc.  I've already booked 5 nights for 4 nights points, and have a confirmation showing the old rate of points.  I have printed it as I am 5,000 points short, but will have them next month.  Always good to have proof isn't it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
    californian Platinum 37 Reviews
    Currently Being Moderated

    I tried to book the Courtyard Kauai today for Mar 24-29.  The web shows rooms in but not for points.  I called reservations and they said they don't have to have them in until 11 months out.  If I wait, it will cost more points.  If I try for an earlier date, it is in the cold and rainy season.  So, I wonder if they are holding back till after the category increases?

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
      californian Platinum 37 Reviews
      Currently Being Moderated

      kharada46  Didn't you book as though you were going to pay and then when you got your certificate, they allowed you to use it at the old category level?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
        kharada46 Alumni Steward Gold 10 Reviews
        Currently Being Moderated

        californian,

         

        No, I made an award reservation as if I was going to pay using points, but didn't order the certificate.  Then, when I received my cat 1-5 certificate, they applied it to my reservation, even after the category change.  Just did it this year for a stay I have coming up in August

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          erc Platinum
          Currently Being Moderated

          californian

           

          The Kauai Marriott Resort, which is going tomorrow from a Cat. 7 to a Cat. 8 does allow a point reservation for March 25-29, so I'm thinking it's just the CY being slow (yes, advantageously for them) on the draw.

           

          Not that logic and fairness will necessarily be relevant to your situation, but perhaps if you can get that message to the right audience at the CY, you can schedule a points stay.

           

          Marriott, by easing the SOPs of consistency, often puts us, the traveler, in a case by case trip strategy, as if we're dealing with one of a thousand roadside inns.  Polite persistence may be the key in this case. Best of luck.

           

          PS - if you have no luck, perhaps this is a case where michellel2 NathalieF merb The specified item was not found. ansaa can provide you with one of those famous "Specialist" that so quickly jump to respond on THE () FACEBOOK

           

          It's not as if you are asking them to bend the rules regarding their ever so short (as compared to previous years) advance notice policy, you're just asking them to follow their own policy.  And if we're talking about precedent of making "special exceptions" (if they argue it's not policy, but practice, like an easement) - there's MegaBonus, Plat Challenge, Gold Challenge, Certificate expiration extension, status retention, etc etc.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
      erc Platinum
      Currently Being Moderated

      californian

      I've noticed more and more properties are not setting realistic rates 350 days out (many of them put in fantasy numbers like $9,999 or other never to be paid rates). You probably already have, but just in case; I'd give the actual property a call and see if you can find a sympathetic ear there for your deadline encroaching cause (and of course, if you are so fortunate, get an e-mail, not just verbal confirmation #).

       

      On a side note; I'm pretty certain Marriott sets reservations date on Sundays and currently the furthest out reservation on properties is Saturday March 28, 2015, so be prepared for that potential snafu even if you get a willing associate (being you naturally want 5 nights, you might consider March 23-28 if you're fortunate enough to get a supportive reservation agent). Good luck.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
        jerrycoin Alumni Steward Platinum 60 Reviews
        Currently Being Moderated

        erc,

         

        Yes, good points!

         

        If I know the hotel and staff, they will take my reservation a year out, book it when they can, and even give me my desired room at the lowest rate.  However, when the reservation appears on "Future stays" it is usually an "Outlandish" price, but the good news is, when I get there, or prior to that, the rate drops to the lowest level.

         

        I just enjoy going to a place and knowing exactly what room, or at least what type of room, I will be staying in!

         

        Key, "Know your hotels staff" when possible, especially on trips with "Loved ones"!  If you don't know anyone for an upcoming stay, call or email ahead, introduce yourself, and share information about your trip!  It's wonderful to know someone at the hotel upon arrival!

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          californian Platinum 37 Reviews
          Currently Being Moderated

          Those are good ideas except that I have never stayed at this hotel and today is the last day to get the category 5.  I will call back later and maybe a manager will be in.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          Excellent advice jerrycoin, that introduction goes a long way as I believe most Managers will tag your reservation with a note as well so be proper and polite as I know all Insiders will.

           

          I also find dropping your name as well as erc, shoeman1000 and anadyr gets immediate action of some sort, just not sure what type of action that is.   I did find out dropping Anadyr will tag me as one they need to pay close attention to so that may not be the best idea!

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          erc Platinum
          Currently Being Moderated

          Oh, I agree, the rates do drop, but it still irritates me (see my Erc pricing esoteric post today - free breakfast at your next Residence Inn stay if you read it, you're actually mentioned in it ) that some properties play that game - following the letter of the 350 day policy, but not the spirit.  It can sometimes throw a monkeywrench into my airline travel planning.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
            iahflyr Platinum 26 Reviews
            Currently Being Moderated

            erc,

             

            Just in case you didn't get in on this thread, here is more information that will put more than a monkeywrench into your airline travel plans.

             

            Re: Amazing Schedule Changes: Order one, get another

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
              erc Platinum
              Currently Being Moderated

              Yes, I was just about to respond to it, when you gave me the heads up - thanks. As Ed McMahon would say, "You are correct, sir!". One of the drawbacks of getting great prices, way in advance, is that UA does exactly what you wrote about. I've had non-stops cancelled, I've had times changed, messing up my Hotwire rental car deals (fortunately the Hotwire folks are terrific), I've had the 10 minute changes with seats being lost (oh yeah, others were found, in the back, in the middle, in front of the toilet) etc etc.   Ironically, this is one of the decent benefits of my Marriott/United reciprocal perk trades - their Silver hotline. They take decent care of you after hosing you . But you are right, if you don't check and wait until the last moment, you can really have a nightmare. This is also one of the reasons I never bothered to learn about planes like you guys, if I also knew that I went from a big plane with great seats to a bad plane with crappy seats, I'd probably put a bullet in my head -  for me ,ignorance is bliss in this instance

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          californian Platinum 37 Reviews
          Currently Being Moderated

          Good idea!  How do you find names of the GMs?

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
        californian Platinum 37 Reviews
        Currently Being Moderated

        Erc,

         

        Thanks.  Platinum reservations could not help.  I did call the hotel and they referred me to the 800 number and said they could not help me.  The last day to check in is Mar 28 which would mean checking out on the 29th.

         

        I have seen them putting in the prices that you are talking about and maybe that is all it is but it does make me wonder if they are not holding back till the new category 6 goes into place.

         

        What I did is to reserve as though I was going to pay and hope to get the switch that I think Kharada got for his honeymoon.  I am not counting on this.

         

        I could reserve in Feb however the last several times that I went to Kauai in winter I had really bad weather like rain all day everyday but one and cold too.  Not much fun in Hawaii.  I checked and the weather doesn't tend to get better till April so I tried for late March, the last I could get before the up.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          erc Platinum
          Currently Being Moderated

          Oops, 29th check out - yes, you're right, sorry for the mix up. I tend to agree with you that they are sandbagging the awards, especially since they are offering cash rates up to your date. And as far as the hotel forwarding you to the 800 number, certainly not encouraging there either. Plus they have very little public face (as in, "we're Kauai, bug off") on Facebook and Twitter all done in the name of non-personal Courtyard Kauai and they don't respond to TripAdvisor.

           

          This sounds like a tough one, you're probably correct in being conservative about the outcome of the cash reservation and switch to certificate plan - man. In today's battle; The Man vs. Insider Platinum, The Man wins (but it ain't over till it's over).

           

          Since you're calling back anyway, (and remember, you actually have until tomorrow, so if the Rooms Mgr. is off today, you might reach him tomorrow) you might also consider having the Plat line call on your behalf - who knows.

           

          Good luck

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
      NathalieF Community Manager Marriott Associate
      Currently Being Moderated

      Californian, I'm going to see what I can find out and report back.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
      NathalieF Community Manager Marriott Associate
      Currently Being Moderated

      I tried to book the Courtyard Kauai today for Mar 24-29.  The web shows rooms in but not for points.  I called reservations and they said they don't have to have them in until 11 months out.  If I wait, it will cost more points.  If I try for an earlier date, it is in the cold and rainy season.  So, I wonder if they are holding back till after the category increases?

       

      How flexible are your dates? I'm seeing availability with the old rate in February 2015 and beginning of March so the rates are loaded.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
        erc Platinum
        Currently Being Moderated

        Category Change Deadline April 7th - Book 'em Danno

        merbMarriott AssociateMember

                     

        Thanks for posting the reminder! You are so very awesome, erc! Always keeping everyone on track...

         

        Andy

        At the risk of losing some of my "awesomeness";  californian's a big girl (figuratively) and can certainly answer for herself, but being she's West Coast and timing is of the essence, here's her response to my similar question;

         

        I tried to book the Courtyard Kauai today for Mar 24-29.  The web shows rooms in but not for points.  I called reservations and they said they don't have to have them in until 11 months out.  If I wait, it will cost more points. If I try for an earlier date, it is in the cold and rainy season.  So, I wonder if they are holding back till after the category increases?

         

        The issue is - how far can a property go with regards to not allowing Award stays?  What if Kauai CY decided to not offer awards from November 2014 on? The nicer resort is allowing March 24-29 award stays, Marriott properties worldwide are booking through March 29th, let's go CY, get with the program.

         

        Ok, chew on that while cal wakes up and returns from her workout, and we'll go from there.

        Your friend and mine,

        Erc

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
          californian Platinum 37 Reviews
          Currently Being Moderated

          I am up now.  Just checked dates flexible and found that they are not offering any March arrival dates.  Since this is April 7, it is more than a month out.

           

          I can't call in house reservations till 8am Hawaii time which means that I can't call for 2 1/2 hours.  I will report what they do or don't do for me.

           

          With the high cost of air, it is not worth it for me to get a free stay when the weather is likely to be bad. 

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
            iahflyr Platinum 26 Reviews
            Currently Being Moderated

            I hear the Caribbean calling someone!!!

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
            erc Platinum
            Currently Being Moderated

            californian

             

            It might be good to know prior to your request/conversation what the policy is regarding setting out award nights, (in any case, certainly I, with an inquiring mind, would like to know).

             

            If the CY is actually protected by policy and doesn't have to load award nights until eleven months in advance, you would then just attempt to appeal to their positive customer service efficacy. If on the other hand, they are actually supposed to load award nights when they load cash nights, then you could ever so politely, but firmly advise them of the policy (like eb used to do about gift cards or shoe does about plat check in bonuses).

             

            NathalieF  Is there a specific policy regarding when/if a property must book award nights availability or is the CY blowing smoke up our collective dress like the New Orleans properties did to The specified item was not found. when he asked about them loading up $9,000 rates (they called it a web site error, yeah, I'm selling swampland for believers in that).

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
              californian Platinum 37 Reviews
              Currently Being Moderated

              I am not sure if it is worth it.  I spent several hours on the phone today.  The phone line at the CY was not working.  I talked with Marriott Rewards and Platinum Reservations.  The best they could do is document that I tried to make my reservation today.  It is up to the hotel as to what they will do.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                madmax Gold 7 Reviews
                Currently Being Moderated

                believe me californian, Hawaii will most definitely be worth it...whatever you end up spending in points. Hopefully you will luck out and get a really nice hotel rep. If I were you I would start conversing with the gm there, introducing yourself. Yes, that's right...pull a jerrycoin on them. They'll never know what hit 'em.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                  jerrycoin Alumni Steward Platinum 60 Reviews
                  Currently Being Moderated

                  madmax,

                   

                  That is so kind of you to post that note!

                   

                  I want you to know that I am always sincere, and just try to "Thank" staff members for being professional and doing a good job.  I know most people view them as "Servants", but I sure don't!  They have "Made my Day, many times over"!

                   

                  BTW,  if you can make it down to the Skirvin on Thursday afternoon, come down and say hello to "Lady Coin" and me!  We will treat anyone you bring and yourself to something "Medicinal" ( In honor of IAHFLYR) and have a laugh or two!

                   

                  Hope you can make it!

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                    madmax Gold 7 Reviews
                    Currently Being Moderated

                    I'll try jerrycoin but it isn't looking good. My office is about 15 mins. from downtown and I have two meetings in the afternoon so there is no way to get off early from work I don't think. We will play it by ear but hopefully I can.

                    And I know you are sincere...no doubt about that. I totally agree with you as I have worked on that end of the stick before and know what it is like. Not in hotel business but cleaned houses for people. Luckily I knew all of them so I was treated with utmost respect but many with "manual labor jobs" are not. Keep up the good work.

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                      jerrycoin Alumni Steward Platinum 60 Reviews
                      Currently Being Moderated

                      madmax.

                       

                      You are so welcome, and do not put "Pressure" on yourself.  We are just going to relax at the hotel.  You can come by, anytime.  We are going to dinner at the Primrose at 8:30, you are even welcome to be our guest there at dinner, if you like.

                       

                      Make it easy on yourself, but it would be great to say hello in person!  Here is "Lady Coin" and me, so you know what we look like!

                       

                      IMG_3772.JPG

                       

                      OMG, don't share this with anyone!

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                        californian Platinum 37 Reviews
                        Currently Being Moderated

                        Nice picture that no one is supposed to see.

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                        madmax Gold 7 Reviews
                        Currently Being Moderated

                        jerrycoin just checking in to see how things went while in OKC. Did you enjoy your meal at the Primrose? How about the hotel? Did they treat you nicely? If not, I will go down there personally and tell them what for...

                        Sorry I missed meeting you and Mrs. coin but I intend to at some point. I am preparing for trip overseas next week and work has been hateful to me in trying to get ahead of the game for while I am out of the office. I really hope you enjoyed your time here in Oklahoma. Safe travels!  mm

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                erc Platinum
                Currently Being Moderated

                I'm sorry to hear that cal, what a headache.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

            • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
              NathalieF Community Manager Marriott Associate
              Currently Being Moderated

              Sorry to hear that Californian - I've heard great things about the Courtyard Kauai but like madmax says, Hawaii will definitely be worth it!

               

              erc, Cash and redemption rates are typically loaded 11 months in advance but there's no delay or difference in when/how they're loaded.

              (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                erc Platinum
                Currently Being Moderated

                NathalieF

                 

                (To) erc,

                first part of response         Cash and redemption rates are typically loaded 11 months in advance

                second part of response    but there's no delay or difference in when/how they're loaded.

                 

                Thank you for responding.

                 

                I get the first part of your response.

                I don't quite understand the second part of your response

                 

                The Kauai Marriott Resort allows reservations thru 3/29/15 - cash and points

                The Kauai Courtyard allows reservations thru 3/4/15 - points and 3/29/15 cash

                To me - that is a difference and to me; CY's award reservations vs. the rest of Marriott, appears delayed.

                 

                But, the word typically is the actual deal killer. If it's not a policy, than my confusion is irrelevant anyway. Oh well, what the heck, apparently another "gray area policy" applied as properties see fit, which makes  Kauai CY's lack of communication with cal even more frustrating for those of us who want a consistent (it doesn't even have to be "fair") playing field.

                 

                I revised this to correct the CY dates - but the message remains the same; I don't understand the second part of the comm. mgr's response and I believe the CY is delaying their award night availability.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                  californian Platinum 37 Reviews
                  Currently Being Moderated

                  @erc NathalieF

                   

                  Yesterday and this morning, I could get the CY through Mar 29.  Yesterday, I reserved 8 individual days, Mar 21 - 29, as paid.  I hope to use my credit card free night there and earned promo certificates.  I did individual so that if by some chance one end or the other is not available on points, I could just pay for them.

                   

                  It was this afternoon that those days disappeared.  Interesting.  Have they been reading this?

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                    erc Platinum
                    Currently Being Moderated

                    californian    NathalieF

                     

                    Well, at this point of the story, I'm interested in how the mystery ends. Ok, so the CY allows cash reservations through 3/29/15 but award stays only through 3/4/15***, bringing us back to the original dilemma of them appearing to 'sandbag' the award stays.

                     

                    So now the Kauai CY doesn't even follow what I thought was the same loading process for cash and points, which makes Andy's second part of the response    but there's no delay or difference in when/how they're loaded even more puzzling to me, because in this case it certainly seems to be a delay in loading the award nights.

                     

                    I get the GM names from calling the property and asking for his e-mail address (but of course, phone contact with the hotel is apparently part of the problem). Keep on keepin' on cal, we're all pulling for you.

                     

                    ***which is what you originally wrote - I mixed it up in replying to Andy, scrolling thru all of the posts -

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                      californian Platinum 37 Reviews
                      Currently Being Moderated

                      Marriott Rewards suggested that I try back tomorrow to see if I can get through by phone.  I will keep the MIs updated.

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                    • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                      californian Platinum 37 Reviews
                      Currently Being Moderated

                      Just checked again.  They removed the ability to book cash rooms later in March 2015.  Strange when they were there yesterday and this morning.

                      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                      • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                        erc Platinum
                        Currently Being Moderated

                        Well, definitely track down the GM or rooms manager and at least initiate a congenial conversation (it should at least enhance your paid stay).

                         

                        I've now got some skin in this game, since every web site I go to now has the CY Kauai hotel ad on the side (including my e-mail account).... and we worry about the NSA !

                         

                        As Prez Teddy said, "Nothing in this world can take the place of persistence". Good luck, go get 'em tiger.

                        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                        • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                          erc Platinum
                          Currently Being Moderated

                          Here's a side note (no doubt, of interest only to myself; but like the scorpion who stings the frog - that's just my nature) ;  as of the 9:25 am EST of this reply, the Kauai CY  now a Category 6 hotel, is still showing points awards at 25,000 per night through March 6th. It always fascinates me in this age of software technology that these type of bonehead, potentially headache causing contradictions still occur.   Be careful cal, they may use incompetence as a defense!

                          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

              • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                NathalieF Community Manager Marriott Associate
                Currently Being Moderated

                I just searched for rates as a non-Platinum member and see that no rooms (cash or redemption) are available during californian’s original window of late March 2015 – and in checking with the revenue management team, I’ve learned that no rates have been loaded past mid-March 2015 for that hotel. So what’s causing the confusion is that you’re seeing a rack rate as a Platinum Elite because you’ll always have access to a room. But since the rates aren’t actually loaded, neither the hotel or Guest Services is able to actually book a reservation despite their best of intentions. Once the actual room rates are loaded in the coming days, that will open redemption availability at the same time so I’d suggest checking back and contacting Guest Services.

                 

                To clear up my earlier point, rates are loaded on a rolling 11 month basis but redemption and cash rates are loaded at the same time.

                (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                  californian Platinum 37 Reviews
                  Currently Being Moderated

                  I tried today both logged in and not so with my platinum and without.  Either way, I see no rooms for my dates.  Again, you can check my reservations and should be able to see that I was able to book on Sunday. ???????

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                  erc Platinum
                  Currently Being Moderated

                  NathalieF

                  Man, we should hire you to negotiate our deals. Finally,  my eureka moment: "redemption and cash rates are loaded at the same time"  BUT; redemption and cash rates ARE NOT loaded necessarily for the same dates!  The CY loaded (apparently at the same time!) cash rates thru 3/29 and award dates only through 3/6.

                   

                  Oh, you are a sly one Master Po,

                  Signed Grasshopper

                  We students haven't quite been able to grab that pebble just yet, have we?

                  Always one step ahead of us

                   

                  Cal - as they like to say in the various Star Wars films, "I've got a bad feeling about this" - Good luck.

                  (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

                  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
                    californian Platinum 37 Reviews
                    Currently Being Moderated

                    @erc  NathalieF Got what I wanted.  Today I got through to Karen, in house reservations at the CY Kauai.  At first she tried to tell me that no rooms were in the system for the dates that I want so she could not help me.  I pointed out that pay rooms were there and I booked the 8 nights that I wanted as pay nights.  She checked and once she saw that I did have the reservations, she said she would have to work with Marriott to find out how to give me the nights using Rewards.  I was kept on hold for a long time and she came back and said she would call me back rather than keep me on hold any longer.  She called back twice, the first time to reconfirm what I wanted and let me know that they were working on it.  The second time to tell me that it was done.

                     

                    Karen impressed me and I have a better feeling about the CY now.

                    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Insiders - Category Change Deadline April 7th - Book 'em Danno
    pluto77 Alumni Steward Gold 25 Reviews
    Currently Being Moderated

    Worthwhile project indeed.  Yesterday I booked the Courtyard Paris Boulogne at the Cat. 5 rate for next March and the SF Oyster Point Res Inn for baseball by the bay in July.  Yayah!

     

    (Though if this year has taught me anything, it's that "the best laid plans of mice and men" can indeed go awry, but it shall not stop us!  And London, I'm still comin' for ya. )

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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