3 Replies Latest reply: Apr 10, 2014 6:37 PM by aje5837 RSS

Best rate guarantee question

aje5837 Silver 1 Reviews
Currently Being Moderated

Does Marriott honor guarantee through the groupon website?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Best rate guarantee question
    tommo781 Gold 8 Reviews
    Currently Being Moderated

    I don't think so.  I have never used Groupon, but am I right in thinking you buy a coupon then deal direct with the company named on the coupon?  So you would be booking direct with Marriott with a Marriott Groupon anyway, so the best rate wouldn't apply.

     

    Their terms and conditions state "Most Internet Web sites are included in Marriott's Look No Further Best Rate Guarantee (for example, Hotels.com, Expedia.com, Travelocity.com). However, the Web site must be one in which you can complete the transaction on the site. "

     

    As you cannot complete the booking on the Groupon site, I don't think it will qualify.  But I would be happy to be proved wrong.

     

    I have used the Best Rate Guarantee once in the past, when I found a very much cheaper rate on Bookings.com (I think their website was wrong, and was still showing winter offer prices for my chosen hotel, which was to my advantage).  I booked on Marriott, immediately put in a claim form, and the Booking.com rate was honoured and reduced by 25%.  So I think Marriott are fair about their guarantee.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Best rate guarantee question
      aje5837 Silver 1 Reviews
      Currently Being Moderated

      I was pretty positive that it didn't work for groupon, but I couldn't find anyplace that spelled it out.

       

      I have been successful once before with the Best Rate Guarantee as well.  So you never know!  It looks like merb will find out for sure about Groupon!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Best rate guarantee question
    aje5837 Silver 1 Reviews
    Currently Being Moderated

    Thanks merb!  I called the number and they said Groupon would work as part of the guarantee!  It's good to know!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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