I have a e-certificate for a free night at a category 1-5 hotel. I called to make a reservation to use the free night and was told I could not use the certificate on that date. Is this common? How can I know what dates are available for use? Sorry if this has been asked before, I'm new to this program and having this be one of my first experiences has been frustrating.
The easiest way is to get on the Marriott web site and put in a date checking Rewards. It will show if it is available. If you don't find it available, check the box, "Dates Flexible" It will show available dates for about a month. You can play with it. I tried to get in a hotel and after looking found that it was never available on points for a weekend night. This happens sometimes. Good luck. Let us know if you get what you want.