4 Replies Latest reply: Mar 23, 2014 4:49 AM by brightlybob RSS

Points reduction for non us stays

mobilepete Platinum
Currently Being Moderated

Marriott rewards has historically converted spend for non US stays net of local taxes into US$ for base points at a fair exchange rate. This policy seems to be changing. My recent stay at the autograph threadneedles hotel in London had a net of local taxes total of GB£1227.75 which apparently is US$1686. An exchange rate of £1=$1.37. I've spoken to Marriott rerwards service centre who confirm that GB£1227.75 is the net folio amount posted and the exchange rate is automatically generated. This is a 20% rip-off. Is it just the threadneedles or has anyone else noticed if this new is a new approach? 6/7 years ago when I had a Hilton diamond membership I noticed a similar rip-off which is why I abandoned Hilton for Marriott!

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

Location Brand Hotel
London, United Kingdom Autograph Collection
  • Re: Points reduction for non us stays
    tommo781 Gold 8 Reviews
    Currently Being Moderated

    I live in the UK and use Marriott Hotels here.  I cannot understand what has happened to your points for this stay.  My stays are always converted to US $ for Rewards points purposes, and I have never had a problem such as you have experienced.  I always take my payment net of taxes, multiply it by a notional exchange rate of 1.5, then multiply by 10.  When I check my Rewards Account, it varies very little.  For instance, last October in York  the exchange rate was 1.507, and in December at West India Quay it was 1.543.  I think there is a mistake somewhere with your points.

     

    I am not doubting anyone of course, but are you sure the £1227 did not include tax?  Value Added Tax in the UK is 20%, and if that is deducted from £1227 the resulting dollar calculation would be about right given the current exchange rate.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Points reduction for non us stays
      mobilepete Platinum
      Currently Being Moderated

      Thanks Tommo -  the net amount was def £1227 - i also thought VAT may have been taken off this amount by mistake - spoke to MR service centre and was assured the net folio was shown as £1227. Just had a credit from a stay in Meon Valley and a reasonable $:£ exchange rate used for that - so just Threadneedles. Maybe the hotel has been coded as euros which is also about ra 20% point haircut. I'm staying in the St Ermins this week so will see if both UK Autograph Hotels have the same issue

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Points reduction for non us stays
    hkflashman Platinum 6 Reviews
    Currently Being Moderated

    I live in Asia and 99% of my experience is across the region. I have never detected an unfair conversion. Believe it is just market,credit card rates to USD and then time 15 to get the points. seems fair and consistent. Once i did not get my welcome points credited though, but got it fixed....

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Points reduction for non us stays
    brightlybob Platinum 10 Reviews
    Currently Being Moderated

    having stayed over 400 nights in Marriott's and never actually in a US Marriott, the exchange rate is always something to watch as Marriott does have an unpleasant point-shorting habit, which I find occurs 3 or 4 times a year.

    RIng MR and point out that £1277 spending should produce about 20,000 base points, that's how I do it when I suffer point shorting issues. CS is generally pretty speedy at correcting the issue...

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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