I note in the benefits section that a platinum member is supposed to be offered an upgrade if available. I have never been offered and when I ask it is expected that I will pay additionally for the upgrade. Can some of you experienced travelers explain the proper process to get an upgrade without being made to seem dumb. Thanks
I agree. The upgrades can be pretty much anything. Though the concierge level is not really that much of an upgrade, it is an upgrade. I never request to be upgraded, but I would say I am upgraded 30-40% of the time and then to suites 5-10% of the time.
I saw on another thread that an elite member contacted the hotel prior to his/her stay and that seems to be a successful strategy if getting upgraded is important to you.
erc, as always, has provided an excellent explanation. Let's not forget, however, that even if offered an upgrade, it may not always be what you think.
Case in point:
Corner Ocean View Room
Mind you, both these rooms were at the same property. The property would also call an upgrade receiving a room in 1 tower over the other.
Thanks! I learned through that experience that Jr Suite, not always better than corner room with view.
Oh, and if you're traveling for a special occasion, it may do you good to e-mail the hotel GM and request an upgrade because of the special occasion. I did this for my hotel in Paris & in Rome when I went on my honeymoon and got upgraded to a superior room in Paris and a nice Jr Suite in Rome. Both hotels also provided us with a nice bottle of bubbly
I'm a Platinum Life. Just gave my daughter and son-in-law points for a stay at the Marriott Marina in downtown San Diego. Fully expected them to be upgraded to (for sure) lounge access and possibly concierge level room. Good thing I called first...
Seems that the "new" (maybe 1 month) Marriott (corporate) policy for upgrading elite member's guests has changed. No more upgrades for them, only if the Elite member is staying on the property. I can understand this, one complaint I always had is that the Concierge lounges are too crowded.
The good news is that they made an exception in my case and gave them the lounge access and upgrade (it was my daughters birthday,,,). But FYI, there is now a new policy.