The Cornell Center for Hospitality Research has released a study about cross culural guest satisfaction
They discovered that:
The abstract is free (and cited above) but you must be registered to read the entire study, sorry.
Thanks for sharing this and providing the abstract. I am not surprised that there are different levels of satisfaction among some cultures. Did you read the entire study? Did they list the "specific services" that different nationalities put considerable weight on?
This is fascinating, because I definitely have noticed it on tripadvisor at places I have stayed, restaurants at which I have eaten, etc. Some Americans can be really snarky, but for the most part the worst reviews seem to come from people in other countries. While they only send me stats occasionally and I can't find it in my profile, it seems like the people who appreciate my reviews the most are about 34% from non-American and non-UK sources (and considering where I go, that almost certainly means Europeans like my reviews). The US and UK factions were about tied. But probably most of that is simply the fact that I travel exclusively abroad.
But beware regional rivalries -- despite travel to and from regularly, the French hate the Italians and vice versa, the Germans hate the French and vice versa, the French and the UK have a longstanding (very longstanding) hostile relationship etc.
But I also think we expect different things when we are from different countries. I think things have evened out a lot in recent decades. (I will never forget the 1980s norms for Paris -- rooms with shared bathrooms and one twin bed; stand up squat toilets in almost all restaurants, etc.)