I was a guest at the Birmingham Marriott, Alabama from Jan 25th, 2014.On Jan 28th, I was going to check out to return to California.
At noon time when I came to the front desk , I saw a rapidly growing line and local residents talked about staying. Outside I saw the perfect storm of the American Southeast developing right in front of my eyes.Manager Eve W. told me not to leave yet, advised me to call the airline , then I found out all flights out of Birmingham were canceled.Manager Eve allowed me to extend my stay since I had not checked out yet. The next 48 hours I witnessed a total paralyzed city, and thousands of cars stranded and choked the road.Same number of people looking for refuge. Birmingham Marriott sheltered all comers , and even food was provided for free. This is the kind of Marriott Hospitality that I read in Mr. Bill Marriott's book placed in the hotel drawer.
This experience made me a believer in Marriott forever.
Thank you for sharing this with the Insiders community, strpyw. Sometimes during times of crisis is when you see people’s true colors. Way to go to the management team in Birmingham! We will make sure to pass along your kind words to the hotel. If you would like, you can nominate the employees for the Spirit to Serve award at: http://www.rewards-insiders.marriott.com/community/spirit-to-serve. Glad to know you are safe!