6 Replies Latest reply: Feb 6, 2014 7:46 AM by videru RSS

Platinum welcome gift

vacation0 Platinum
Currently Being Moderated

Checked in at Marriott Fairway Villas yesterday. Was not offered the usual 500 points. Called the desk this morning and was told they don't do that anymore. Has anyone heard of this change?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum welcome gift
    bonzaiflyer Platinum
    Currently Being Moderated

    If you did all that you're supposed to for qualifying for the Platinum arrival gift and you didn't get it, then they owe you some $$.

     

    Straight from the Platinum terms & conditions:

    Elite Benefits Guarantee at Participating Marriott Hotel Brands

     

    7. Guaranteed Platinum Arrival Gift is available at all participating Marriott Hotel brands. If guarantee is not met, guest compensation applies (see below):

    Brand
    Guest Compensation*
    JW Marriott, Autograph Collection, Renaissance Hotels, Marriott
    Hotels & Resorts, Gaylord Hotels

    $100 USD
    Courtyard (U.S. & Canada),
    SpringHill Suites, Residence Inn

    $50 USD
    AC Hotels, Courtyard (outside U.S. &
    Canada)

    $50 USD
    Fairfield Inn & Suites, TownePlace
    Suites

    $25 USD
    Marriott Vacation Club
    $100 USD
    EDITION
    n/a

     

    Go to the front desk prior to checkout and get 'cha some cash!  If they give you any **** about it, tell 'em to look at Marriott Rewards® Terms and Conditions

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Platinum welcome gift
      vacation0 Platinum
      Currently Being Moderated

      THanks for the info, thought maybe I wasn't up to date on the facts.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum welcome gift
    Platinum 28 Reviews
    Currently Being Moderated

    Please keep us advised if you receive the penalty owed.  I have yet to hear than anyone ever received one.

     

    If I am wrong and missed a posting I would love to hear from anyone that was able to collect.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Platinum welcome gift
      jakeal Gold 15 Reviews
      Currently Being Moderated

      misterchk,

       

      There was a discussion recently where I remember someone sharing they received the cash guarantee.

       

      Platinum Arrival Gift: Fine Print

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Platinum welcome gift
        erc Platinum
        Currently Being Moderated

        As shoeman stated in jakeal's link above, he has received the guarantee, but he also stated, which I concurred, it's a major pita and a guarantee with no teeth as vacation0's case demonstrates. We all believe vacation0, and now after five or six extra steps, the property quite easily states, "oh, those points were posted",  i.e. no guarantee payout.

         

        Bonzaflyer is correct, vacation0 is owed the guarantee, and he/she just may get it when/if the Front Office Mgr.  "reaches out" (or he/she just may get an ever so polite runaround), but look at the headache caused over a no brainer, 500 points.

         

        Keep us posted vacation0 of the outcome and good luck - you deserve the guarantee.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Platinum welcome gift
    Gold 10 Reviews
    Currently Being Moderated

    ask customer center

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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