I created a reservation yesterday wanting to use some new CAT 5 certs that were placed into my account as a result of the last Megabonus. Before completing the reservation I carefully read the following page from the Marriott website on how to apply the cert to the reservation. According to what is written, I should have been asked if I wanted to apply unused certificates to the reservation (I was already signed into my account) but when I went to complete the transaction the system simply deducted the points from my account - no questions asked.
Is there a trick to doing this that isn't so obvious?
You're going to have to call Marriott Rewards Customer Service and let them know that you want to use you certificate(s) and not points for that reservation. They'll fix it. I've hade that happen in the past. Call 1-800-450-4442. Get through the prompts to speak to a real person. A little annoying but that should work out fine.
I've always had good luck making the reservation as if I was using points and then just before the final step, the Marriott screem informs me I have an e-certificate and offers to use it (it's actually by default on my grid, meaning sometimes when I'm reserving a Category less than the certificate I have to actually bypass it). If you want to avoid dealing with the robot (which like patrish writes you always bypass by saying "agent"), you might try this technique and if successful, cancel the previous one made with points. Good luck.
I've had mixed results. When things go right, I get the same option erc mentioned and can attach a certificate. I just did this for an upcoming trip.
I wasn't able to do it on a recent trip to England and had to call to get my certificates attached to the reservation. That option is almost always fairly quick. I discovered that points were deducted from my account and ended up cancelling the reservation. It took a day or so for the points to show up back in my account.
In general, if I can't figure something out after a couple attempts, I call customer service.
mikiegfla – we appreciate you reaching out to us. Let me pass this information along to our customer service team so they can help assist you better! Do you have a method of contact that works best for you? Thanks!
mikiegfla I just used the process you describe to reserve a one night stay in April and it appears to have went through without a problem with no points deducted. Sorry if I did not read your post correctly, but were you given the option on the reservation screen to attach the Promotional certificate?
I just made a reservation using a certificate and it went through taking it without a problem. Perhaps mikiegfla was reserving a room in a higher category than 5.
nimblethunder you may find the below link to a recent discussion helpful. Many have reported having luck in getting their Megabonus offer switched. Good luck!