0 Replies Latest reply: Jan 11, 2014 3:06 PM by syncster2003 RSS

Why do their phones just go off?

syncster2003 Platinum 1 Reviews
Currently Being Moderated

I have called Marriott three times today, to change a reservation and then speak with Marriott Rewards.  Each time, during the transition from the reservations to the Rewards rep. something happened and the line eventually started the annoying fast/loud beeping signal. I decided the last time it's not worth calling back

 

Look Marriott...I used Hilton happily for the last 7 years. I stayed at one of your hotels and they indicated I didn't know what I was missing...and that Marriott would honor my "Diamond" status immediately, and as long as I stayed 9 nights would be permanent.

 

Guess, what....un-impressive to date. The Challenge doesn't let me use Platinum status (which is not what I was told), and if the phones continue to hangup automatically, it seems something is quite out of sorts.

 

The hotel rooms are not better either, especially when I don't get upgraded automatically, like I did with Hilton.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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