Can anyone help me here? I have contacted Marriott customer Services regarding issues about bed preferences. I was told very curtly that it is not a guarantee but a preference. I pointed out that there is a Marriott guarantee for Platinum members that our bed type will always be honoured to supervisor and said that I was unhappy with the tone of the reply. The supervisor replied "it was not rude, just to the point". I am still unhappy and am seriously considering Hiltons recent status match offer to me. However, I would like to talk to someone about the supervisors attitude but I cannot get to a manager. Anyone have any ideas? I am PP and lifetime Platinum by the way.
Personally I don't think the levels of Marriott Rewards buys you much at all. I have used Marriott hotels for 20 years and only have Gold status but everytime I go to hotel and ask upgrades, seems nothing is available. I recently had an issue with a promotion they had...make 2 stays and get 2 days free. I stayed 10 days at a hotel, could not change hotels because of convention, and it did not qualify for 2 free days because it was not 2 different hotel stays. There's a point where business decisions don't make sense. Customer satisfaction seems a thing of the past too. A simple request on bed preferences as in Williston's case should not be an issue. And I don't see any response from Marriott to Williston's post.