Can anyone else remember when a full service Marriott hotel with three concierge levels, and with hundreds of platinum elites staying every weekday night, gave everyone an opportunity to stay in the packed CL, OR eat breakfast in the well-stocked restaurant?
Pleasanton California Marriott offers that choice.
I recently was upgraded to Hyatt's Diamond level and was able to experience how they treat best customers.
Universes apart from Marriott.
First, you can use them 24/ 7. They have some light snacks and drinks out during "non attended hours". Just the ability to have access to the lounge whenever I want is a big deal to me. And it costs the hotel virtually nothing to do this.
Second, I was floored by the number of staff they had working in the morning and evening hours. Everything was replenished before it was empty/ people checking with you to make sure you had everything you needed/ wanted....
Felt very pampered.
Third, the food was awesome. Much more upscale, much better quality. Much more plentiful. It was indeed a treat.
Fourth, In 4 days & nights I only saw about 8 or 9 kids. This was a large hotel in Orlando near the theme parks. I was pleasantly surprised to find that their parents actually supervised their kids so none of the problems often encountered in Marriott CLs (kids grabbing all the food/ making lots of noise/ acting up........).
In short, Hyatt really knows how to paper their best customers. I would hope Marriott would take notice and
at least address some of these issues. Just giving 24/ 7 access would be a greatly appreciated start and would cost very little- if anything- to do. Thanks!
thanks for the info on Hyatt. Oftentimes we hear antidotal stories but no factual information. A friend of mine was offered reciprocity at hyatt ONLY if he hit a certain level of nights in a short period of time. Is that the deal you received? Can you please be specific. All of us would one to know.
Your friend is correct.
It's short-term upgrade unless you stay x number of nights over the next several weeks (approx 2 months). The amount of nights was about what you'd average monthly to hit Gold with MR. However, I came down with the crud and bronchitis so I was out of commission for nearly a month without travel. So I'm not going to pursue it for now.
I find it interesting that 24/ 7 CL access is available elsewhere (essentially a no cost item for Marriott) yet it's extremely restrictive at Marriott. There are so many times this would have made a huge difference for me. Extremely short-sighted way to approach rewarding your better customers. Guess they don't realize what a difference this can make.
gomer - I was Hyatt Diamond a few years back (2009/10), and yes, they do treat their top-tier guests like royalty. I got the Diamond via a challenge to my PP status and was immediately granted the status without any stay/night conditions. Excellent work, Hyatt.
Regarding Hyatt lounges - I do not recall having 24/7 access during my stays, but then, I was at a single Hyatt so my venue exposures were indeed limited. Out of curiosity, in the lounge you visited, was there any Hyatt employee manning the post? If so, perhaps that is why 24/7 with someone watching over to avoid liability and litigation if anything were to go awry.
I was in there once very briefly during off hours and didn't see any staff. It's possible someone could have been in the kitchen area and I wasn't aware of them.
The impression I had was that there was not a continual staff presence as light snacks and various drinks were out in quantity. My sense is that someone probably would check the lounge periodically; however, I could be wrong about this.
I just felt like we were respected, appreciated and treated like honored guests. My hope is that Marriott would realize this (24 hour access to CL) goes a long way towards increasing my loyalty. With very little cost to Marriott. Win-win in my book.
Update RE: Concierge Lounges.
It finally dawned on me after spending several weekends at Marriott hotels that have closed their Concierge Lounges either for the weekend or for a holiday.
I think in Marriott's mind, they think access to the CL for a couple hours a day are a great benefit. And they are.
In reality, since we can only go in there except for certain hours typically only 5 days a week, it's more like a weekday morning/ evening reception.
To me, a lounge is a quite place where I can go to relax--- when it works for my schedule. This would suggest 18 to 24 hour access--- not 3 hours in the morning and 3 hours in the evening Monday -Friday. This would really be appreciated when the hotel has large / loud groups staying in the hotel--- like this weekend (and several others over the past few years). This was what I experienced at the Hyatt earlier this year.