40 Replies Latest reply: Jan 3, 2014 10:28 AM by anadyr RSS

Pro & Con of Marriott Rewards

iahflyr Platinum 26 Reviews
Currently Being Moderated

I found this article in Loyalty Lobby this morning:

 

Pros and Cons of Marriott Rewards | LoyaltyLobby

 

What are the thoughts of Insiders on this last day of 2013?

 

Happy New Year to all.

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    erc Platinum
    Currently Being Moderated

    Like the guy who's being run out of town and jumps in front of the mob to look like he's leading the parade, I love me some Marriott Rewards. Sure I like the old days of BOGOs, great elite offers, and Marriott needing my business, but it is what it is and I've adjusted. Like the song, "you don't know what you've got till it's gone", I still appreciate internet, Concierge Lounge (which even the former Marriott employees I often travel with can't get),  the upgraded (granted, redefined, but still a nice view is better than the HVAC vents) rooms, the MegaBonus Cat. 5 certificates and the 5 nights for 4 points.

     

    I perhaps might take a less optimistic view if I was still booking 75 or more (actual butts in bed) nights, but being essentially forced to adjust with other alternatives (VRBO, friends' homes, cruises, non-point earning friends and family rates, travelzoo deals etc) has actually lead to a broader travel experience for me and allows me to cherry pick my Marriott events resulting in a better all around travel outcome. Go Marriott, go; pour me another glass of Kool Aid .

     

    Off to the Washington Zoo capping off a very nice stay at the Wardman Park Marriott (in DC) and then on to the Ritz. Of course, all bets are off if those folks at the Ritz are mean to me.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      dejamo Platinum
      Currently Being Moderated

      NO.................................NO...............................NO................................NOT THE KOOLAID !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      erc Platinum
      Currently Being Moderated

      Well to add to my statement above: I just experienced life without Marriott Rewards, it's called the Ritz (or at least this particular one). I like to stay at a Ritz (great price nights only, of course) every 4 or 5 years to see what, if anything I'm missing. Very friendly staff, nice rooms, competent and personable bellmen, and comfortable bed; but no recognition of my Marriott relationship at check in, no discussion of check in bonus, when I called down to get the internet code, I was given the code and informed it was $9.95, told them I was platinum, "oh yeah that's right, yours is free"; saw the internet charge on my bill next morning, went to front desk told them to remove it (they did), said "did you credit me with check in points"?, they said, "oh yeah, we'll do that". No "sorry for the internet mix up, nor a, "oh I see they didn't" (I wasn't, nor have never been interested in playing the $100 guarantee tug of war), just what I reported above. I'm not expecting anyone to kiss my boots (or any other part of my anatomy), but man, for the $50-100 increase in rate, I sure want to feel part of the 'gang'. Give me my full service JW's, Marriotts, Rens and the Concierge Lounges, this is what 'switching costs' is all about.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        bpelican Platinum 57 Reviews
        Currently Being Moderated

        Never have stayed at a Ritz and after your experience may think twice about ever staying at one. 

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        eb5147 Alumni Steward Platinum 7 Reviews
        Currently Being Moderated

        So much for they above and beyond training we read that they get, right?

         

        I don't think I'll be trying it, either.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        eb5147 Alumni Steward Platinum 7 Reviews
        Currently Being Moderated

        Marriott Rewards vs Ritz-Carlton Rewards

        Marriott and Ritz-Carlton are effectively same, but you cannot have both account at the same time. You can call to Marriott Rewards and have them switch you back and forth between Marriott and Ritz-Carlton rewards as often as you wish. They must have deemed that the lower Marriott brands would have tainted the exclusively around the Ritz-Carlton and thus decided to keep them “separate” programs.

         

        I didn't know this.  That's what we need to do if staying at RC.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Pro & Con of Marriott Rewards
          Alumni Steward Platinum 8 Reviews
          Currently Being Moderated

          Would membership in Ritz rewards convey the same rewards: status, upgrades, etc.?

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Pro & Con of Marriott Rewards
          erc Platinum
          Currently Being Moderated

          I knew about this and even toyed with the idea, however I had a Marriott stay the night before and others that month for my MegaBonus offer and I could just see 'stuff hitting the fan', so I passed. You would certainly want to match up your credit card with whatever program you were in.

           

          Here's the elite chart (same as Marriott)  Hotel Rewards Benefits | The Ritz-Carlton Elite Hotel Benefits  and as a matter of fact, when you click on the Elite Membership Terms and Conditions it throws you to the Marriott description, so they certainly give you the impression they are treated the same (meaning if you earned Platinum through Marriott stays, switched to Ritz Rewards, theoretically they would treat you like a Ritz earned Platinum).

          Here's the point system (they use Tiers; I haven't found a Category list yet for Ritz - so far, it's check the property web site, a pita);   http://www.ritzcarlton.com/en/Rewards/RedeemingRewards/HotelStays.htm

           

          My own suspicion (based only on feelings, not any info) is that somehow, Ritz would know how the stays are earned and would treat the Marriott Platinum transfer differently. Anyone had any experience with that? If by fluke, Ritz did treat the transfer like a 'true' Ritz Platinum, then yes, we should transfer to Ritz under the high probability that the Marriott properties would treat the Ritz Platinum royally.   A good discussion point - any ideas Insiders?

           

          vickisocal  and skiadcock Happy New Years to the two of you, you guys are experienced with Ritz, have you bumped into this issue personally or on FlyerTalk?  Thanks

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    I guess as long as I'm still earning points I'll hang in there.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    lakersfan Platinum 20 Reviews
    Currently Being Moderated

    THERE ARE NO CONS!  The Marriott Rewards program is there for those that want to participate.  The program, like anything else, has changed over the years.  Some may feel that it is lost some value, but I feel it has gained value.  There are so many more ways to earn and redem rewards today than there were 5, 10, 20 years ago.  It is all good!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      nuhusker Platinum 2 Reviews
      Currently Being Moderated

      Booyah!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        jerryl Platinum 2 Reviews
        Currently Being Moderated

        interesting report  seems to lean to Hyatt and Hilton over Marriott. Its too late in my travel career to work loyalty with another hotel chain but as I said earlier - A loyalty program needs to be equal or better than competition  and worthwhile. I assume Marriott looks at perks in their competitors to judge their changes  If they don't they could be losing business

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      bpelican Platinum 57 Reviews
      Currently Being Moderated

      RIght on the mark.  Could not have said it better!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      madmax Gold 7 Reviews
      Currently Being Moderated

      well said lakersfan

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        Member
        Currently Being Moderated

        I have stayed in many Fairfield by Marriott Inns but never a Courtyard before. I decided to stay here based on my good experience with Fairfield Inns. Courtyard is NOT like Fairfield. Price is…

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    marriottmemberfromla Platinum 51 Reviews
    Currently Being Moderated

    I am much more satisfied with Marriott Rewards than United MileagePlus.  For the most part, the negatives with Marriott Rewards are understandable and really minor in my opinion.  In terms of redemption / points and benefits, I think Marriott is competitive with other brands, but properties definitely need to be refreshed to compete with Starwood.  However, if you look at Marriott's plans for the JW Marriott Austin and the Washington DC Marriott Marquis, I think things will improve...albeit slowly.

     

    I do wish more benefits were extended at Ritz-Carlton properties, but since they have their own loyalty program, it is probably hard to justify.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      eb5147 Alumni Steward Platinum 7 Reviews
      Currently Being Moderated

      You could be right about the RC rewards membership, except isn't it one or the other for us?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    Platinum 28 Reviews
    Currently Being Moderated

    HAPPY NEW YEAR to all - hope we all have a HEALTHY, HAPPY AND SUCCESSFUL year ----

    (old age has me the first out of bed this first day of the New Year)

     

    I have commented frequently on the "program" - it is far from perfect but I still believe (in my humble opinion) that the program has been (and I hope will continue to be) a great value to me and my family.

     

    That said, (again my opinion), there should be no "snobbery" and/or animosity between brands. 

     

    I began a discussion (last year !!) about Renaissance "trying harder" etc etc.....If we receive the benefits without ""incident" at all other Marriott brands there is no logical reason the Ritz should be put on a "pedestal".

     

    When making reservations on line their (Ritz) properties are listed with all others whether it is an available Fairfield property or a "JW"

     

    We experience constant deterioration of our program benefits.  We should not sit back and experience what erc experienced at a "Ritz".

     

    (DIDN'T EXPECT TO START "RANTING" ON JAN 1 - PLEASE FORGIVE)

     

    Again, Happy New Year to all of us who have nothing better to do but complain  (LOL)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      bpelican Platinum 57 Reviews
      Currently Being Moderated

      Very well said and Happy New Year to you and yours!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      dejamo Platinum
      Currently Being Moderated

      erccie.jpg

      RANT ON BRO !!!

       

      Erccie is still passed out recovering from the "festivities" of last night ! (see above)

       

      Me.....................just enjoying Sydney, AU at 2 AM (Thu) after a 48 hour party.  (Of course I am at the Hilton).

       

      Not much new going on in Marriottland I see.....................empty promises still..........

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    Alumni Steward Platinum 8 Reviews
    Currently Being Moderated

    We can each compile a good and bad list, and this is as good as any, I suppose,  For me, the program serves a need, the recognition sometimes given for being a lifer, the upgrades, the better breakfast options for elites, and the joy that finding a hotel that still makes service to guests its first priority.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      shoeman1000 Platinum 4 Reviews
      Currently Being Moderated

      Anadyr

       

      Seems you have turned a page in 2014.  Yes, Marriott Rewards has MANY positives, and while it is not perfect, it serves many of us very well, thank you.  I, for one, readily accept and appreciate all of the FREE services offered by this program.

       

      safe travels to all in 2014

       

      shoeman

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        Alumni Steward Platinum 8 Reviews
        Currently Being Moderated

        I never have turned a page, thank you, and quite frankly the book is closed.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Pro & Con of Marriott Rewards
          nuhusker Platinum 2 Reviews
          Currently Being Moderated

          Now that you're done with the book and have time on your hands, join me in the tree stand.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Pro & Con of Marriott Rewards
            Alumni Steward Platinum 8 Reviews
            Currently Being Moderated

            Will do as soon as finish my Military Channel Marathon watching

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    scladylinks Gold 3 Reviews
    Currently Being Moderated

    TThere are beginning to be  more cons than pros.  When you are a rewards and you stay a good bit at certain hotels, the reward numbers to gain this and that are frustrating. Give everyone access to the Lounge if you are over 18! Those who stay a lot, give them gifts out of the booklet. But at time I have felt as if I was being held hostage by Marriott rewards. Having issues after issues. I am to the point of giving up. I love the Westin. In certain cities, I won't stay at a Marriott. Customer Service is horrible at more property, now. Everyone has new managers with new and improved ideas that don't work in that market city.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      Platinum 28 Reviews
      Currently Being Moderated

      Two simple solutions that I have suggested on similar topics:

       

      1. restrict the growth of access to the lounges

      2. Marriott staff MUST take responsibility of the physical access (doorways) and noise control (within).

       

      (as to physical access - how many times have you seen individuals (and sometimes entire families) waiting outside the "key safe"  door to a lounge waiting for someone to enter or leave so they can get in????  Their comment usually is - "oh, I left my key in my room".................

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        Alumni Steward Platinum 8 Reviews
        Currently Being Moderated

        I recommend that the Gold and Platinum card be used for access and no other key card.  Every member of the two elite programs has an active card, and they should use it. Concierges could verify the card, or check the date of expiry with little hassle and in the future those cards could have a mag strip for entry.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        marriottmemberfromla Platinum 51 Reviews
        Currently Being Moderated

        As I mentioned in another thread, sign-in/verification (of some kind) should be required at all Concierge Lounges.  In my opinion, how many accompanying guests allowed in should be up to the individual property.

         

        When I first read this, I immediately thought using the Gold/Platinum card is too restrictive because I try to limit the number of cards I have when I'm traveling (and I'm always forgetting cards), but the Marriott app has that virtual card that you could easily access on your phone if you forgot the plastic card.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Pro & Con of Marriott Rewards
          Alumni Steward Platinum 8 Reviews
          Currently Being Moderated

          Yes it does, and if you have the Chase card the MR number is on the back and swipable.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    superchief1 Platinum
    Currently Being Moderated

    Marriott rewards has become a points driven program: period. There are now more opportunities than ever to earn points, but the value of the points is greatly diminishing on an annual basis. Most platinum benefits have disappeared (except earning additional points), and status recognition/loyalty appreciation at hotels is decreasing as more chains and non-Marriott owned properties are added to program. If your primary objective is to earn points, it is probably the best hotel program available because you have several opportunities to earn them. However, you better spend them now because they are becoming like Monopoly money or Italian currency.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    mikiegfla Platinum 4 Reviews
    Currently Being Moderated

    The Pros and Cons turned out to be an interesting read. While I agree with some aspects, some of them were subjective. Personally, not having a property in the Maldive's or French Polynesia means nothing to me. And the personal dig to Ed French is unwarranted.

     

    I do agree with some of the items discussed, such as the No Blackout comment, which no matter how you slice it is still absolutely true. Whether Marriott wants to admit it or not, blackout dates are alive and well and I've run into a few of them. Reward redemption continues to get more expensive and it's only a matter of time before we start seeing category 20 properties costing 150k points per night.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      Alumni Steward Platinum 8 Reviews
      Currently Being Moderated

      Ah yes the defenestration of Marriott Rewards

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Pro & Con of Marriott Rewards
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    All excellent thoughts/comments, keep them flowing.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Pro & Con of Marriott Rewards
      Alumni Steward Platinum 8 Reviews
      Currently Being Moderated

      If a post falls in the forest does Marriott hear it?

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        Sadly I think we all know the answer.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Pro & Con of Marriott Rewards
        erc Platinum
        Currently Being Moderated

        Ok Mr. Koan

        Knowing you're a big consumer of WSJ, I figured your response to mikieg was related to South African Neighborhood Celebrates New Year by Chucking Furniture From Windows - WSJ.com  granted, an unorthodox approach to both New Years and Marriott Rewards, but hey, you're the grand wizard of references, so I went along.  Now with your tree post, I'm wondering if your spellcheck somehow kicked in and changed the word. What say you?

         

        IAH - why so pessimistic? We all know, whether heard or not, Marriott values our input .

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Pro & Con of Marriott Rewards
          iahflyr Platinum 26 Reviews
          Currently Being Moderated

          Pessimistic, what, me, no way possible and remember as a former government employee we were always heard.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Pro & Con of Marriott Rewards
            Alumni Steward Platinum 8 Reviews
            Currently Being Moderated

            As a govie myself I can attest to always having my concerns heard

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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