How many times have you been awakened by screaming children running up and down hallways fighting on who gets to open the door with the card key?
Should the CL floors be limited to adults??
I don't expect this to a policy at resorts, or even major city properties on weekends. But, during the week, we should demand piece and quiet when on business at hotel properties that "claim" they are devoted and designed for business travelers.
You comments would be greatly appreciated.
Nice idea but I fear Marriott would be sued by groups always ready to litigate on this. Restaurants have tried this and been sued, so they have posted signing suggesting that children would not enjoy the place, that they have only adult entrees, and that they have no booster seats. Of course, folks then bring their own seats from outside, so that fails as well.
Yes there should be a safe haven for adults, but I fear that the potential risk of both litigation and bad publicity would be foremost in any decision to exclude children.
Being aware of the "legal" issues - there are small independent properties with this policy (I will try and find the articles I read that lead me to post this discussion).
Disney Cruises (protected by international law and ships registered outside the U.S.) has these adult only "havens" on all their ships.
I don't think that this would be considered "discrimination" as there are airlines (that are utilizing large craft) that have "quiet areas" on long flights".
A "QUIET FLOOR" tag might be a way of keeping the legal issues at bay. Guests would have to agree that this floor was designated as a "quiet zone".
I agree with you that it would be tough to do and spark litigation. I've seen signs in FS Marriotts declaring quiet time after 10:00 PM, but that doesn't stop the kids. Also, at the MVC property in Myrtle Beach they recently put in a "Serenity" pool which resulted in my grandkids developing an immediate fascination with it although there are many other pools available to them. In the final analysis it's the parents/grandparents who should control their charges.
I was referring to non-resort full service Marriott properties catering (for the most part) to Business Travelers.
As an owner of a MVC it is quite obvious that the clubs/resorts are catering to families i.e. many kids.
I have recently stayed at the Marriott Wailea on Maui where their serenity (adults only) pool is policed regularly by the staff. If there are children present and not causing any noise they are left alone. If the opposite the parents are requested to "wisk " them away.
TThere's smoke free rooms. Legally, they could have adult only floors, they would need to add a disclaimer on the website, and reservation forms. Family floor,. I have been on vacation with friends, they had children with them, and we decided against the CL because of adult behavior. We were coming back from a wedding reception and there was a very frisky couple making out as we were walking down the hall. I went to my room and friends went to theirs. the couple was on the other side of my friends room. I could hear them two rooms away. Bamb, bamb, bamb! Someone on the other side of their room called the front desk. Next thing happened was my friend had a visitor (the man from next door) yelling at her for calling downStairs. I called downtowns from my cell and asked for a manager. As I was telling him what was going on, I walked out of my room and he could hear everything. Thankfully, my friends mom put headsets on the kids and handed him their DS things. The manager moved us upstairs to a suite each. I never asked what happenEd with the horny head board banging couple. All of managers react differently to that type of situation. I also feel restaurants should have children free times (after 9pm) and sections.
You are right on! I had lunch an hour ago with attorney friends and it was their opinion that there wouldn't be a legal issue if the proper notifications and/or behavior rules were advised. Especially if the behavior rules were applied evenly regardless of age!
Personally, I don't think the issue with noise is children, rather noisy and inconsiderate people. Our children grew up traveling and spending many nights in Marriott hotels. They were never unruly and noisy. We now travel occasionally with our grandchildren and they are well behaved and cause no disruptions. On the other hand, I have had more bad experiences with adults making a lot of noise hotel hallways, typically after midnight. I assume alcohol has dulled their sense of proprietary.
I agree with lakersfan. When I've been in the hotel and Concierge Lounges, children have been very well behaved. And when things do happen, parents/grandparents are very mindful of other guests.
In my experience, I've had more issues with adults traveling in big groups. I've only had to complain once; it was at a DoubleTree Hilton in Berkeley though; guests on a co-ed bachelor / bachelorette party were outside smoking and drinking past 12:00am and my window was broken and would not shut all the way (it would have been noisy even if the window was working properly).
I'd say shoot them all but unless a silencer that would make more needless noise or just cut them into pieces and dump them in some South Texas oil wells.
It's not necessary.
Recently, I was on the third night at a Ren. It was a Thursday, around six in the evening. Suddenly there were the sounds of children screaming in the hallway, mothers screaming in the next room and doors slamming, with the swinging security bar obviously being used to hold the doors open. I thought I'd give it a couple minutes, and went back to doing work, when one of the mothers knocked on my door, asking me to switch rooms with her!
I said "No" and went back to work. Another of the mothers knocked and started at me, trying to explain that it would be easier, since they had kids. I pointed out that I'd been in the room three days, so the sheets were dirty, there was a king bed in the room, I'd used the bathroom that day and that it wasn't worth discussing farther. I shut the door and called the front desk. The manager on duty (told me later) came up to the floor, heard the commotion, got the maintenance man so she wouldn't have to confront the mothers alone and told them in no uncertain terms they needed to be quiet and stop bothering guests. By the time the manager got back downstairs and called me, the cease fire had ended. She could hear the noise over the phone, so she came back upstairs and tossed the women and their children out of the rooms. One of the mothers screamed at me through the closed door, but I refused to engage.
Since, IME, Marriott handles this issue well, there is no reason for them to change anything.
IIt's legal for Marriott to have Family Floors or Adult only floors. Some already have family floors. I know at one property I stay the 3rd & 4th are family floors. marriott would add a statement in the restriction and reservation section. So many hotel advertise as family friendly or adult friendly. Vegas has things set up very nicely. Some hotels have different towers for family and fun adults. You will have some people (liberal, ACLU loving nut) screaming about discrimination. If someone doesn't want to go to a hotel who has adult only floors, they can stay at the super off the interstate.
I Know when I have blocked rooms at hotels for my group, I have been asked if I want out rooms on one floors and was this a business or fun event. I asked what she meant. She asked if we were having hospitality suites and such.. I explained No. She told me that it helps her know where to put us. They try to put business clients together and pleasure together. I know most hotels ask if I'm there for business or pleasure. I find at about every Marriott. Those people with a Gold & Platiiumn levels are on the higher floors and for the most part there for business In my experience. I ask for higher floor because I was told many years from a hotel manager that most hotels keep the families with children are the lower floors for different Reasons. When I'm on an elevator I pay attention and see the families get off on the lower floors. I can also tell you which floor has the wedding parties and drunks. When the elevator door open, you have heat the laughter and smell the alcohol. Last year, I was asked when I made a reservation if I wanted a quiet room. I had never been asked before and said, sure. it comes down to hotel management. What type people do you want to attract to your hotel Marriott is usually geared towards the business clients.
YESSSSS!!!!!!!!!! (from a non-parent). Though I have had far less trouble at hotels than on airplanes, so the latter would be my first place to make changes. I know some airlines are putting families with children in one section of the aircraft, but even in business class and economy comfort I have very often had my seat kicked constantly (even after requesting the parent(s) control their child, and crying babies. I know parents cannot control crying babies, but when you pay for a good seat on a long-distance flight and have to endure it all night it makes you (or rather me) quite cranky.
At least in hotels there are some noise controls in place and one can always place towels under doorway openings for extra noise control.
Hate me if you will...
I've never had these problems because I don't stay at FS hotels very often when the CL is open, but that might help with the problem of the unescorted children in the CL.
The usual problem I have is running and jumping in the room above me, usually by children, but not always.
RE: UNACCOMPANIED CHILDREN IN THE CL
If anyone wants to see the "epicenter" of this problem go to the Marriott Marquis on Time Square -
1. more children present than adults
2. absolutely no control over the kids that are running up and down the long thin CL.
3. total absence of a responsible parent insight
4. no attempt by Marriott staff to control the problem
I spent nearly nine months at the Marriott Marquis on Times Square and your assessment is right on. After a while you get to know the traffic patterns and schedule your CL time accordingly. But you shouldn't have to do that if the Marriott staff is doing its job. Unfortunately, most parents are oblivious to their kids' behavior anywhere.
When my wife and I took our daughter in public (including restaurants, lobbies etc etc etc) and she misbehaved, cried, made any type of noise that "could be irritating to an innocent party, we removed her from the area IMMEDIATELY.
We began to feel that we were in an extreme minority when it came to the responsibility that came with taking immature individuals into public.
We discovered that the immature individuals that required supervision were the adults!!!!
I am in total agreement with you that the only possible solution rests with Marriott Staff's lifting themselves from the immature position of not dealing with it and asserting themselves to service those that have earned the benefit of the lounges and rely on them.
I'm the same way as you. When I take my grandchildren into the CL which is rarely I stay with them while they are getting their food making sure they are not touching the food, using the tongs, etc. If they acted up, they would be swiftly removed from the lounge! That should be common sense, but I have seen parents in the CL basically ignoring what their kids are doing.
I agree and have spoken to management (current as well as former) there with no results other than shrugs. Charlie, the AM concierge is overwhelmed at times and while he tries to keep order he is often distracted and can't be at the front and the back door at the same time. The evening guy (nameless to protect) is not at all interested in being a traffic cop, sadly though he is a nice guy.
The problem is the location, the number of rooms, tailgating, and of course, absence of control there.