I'm a Platinum Premier Member with over 1,200 stays at Marriott. That's over 4 years of my life in a Marriott hotel. Now, I have a change in job status where I have joined an early stage medical device company in the Bay Area. I have unique needs during a six month transition period. And, I can't even get a name, phone #, or email to talk to anyone at Marriott to determine if they can meet my needs during this period. It's unfortunate as I will be staying in hotels approximately 60 nights over the next 4-5 months.
If anyone knows a corporate Marriott person that actually cares, I welcome that contact information.
Sorry to hear about your problem. My primary contact with Marriott is via internet, but I just a few minutes ago called the 800 customer service number, gave them my 4-digit pass code, and talked with personnel, who answered my questions, which were not available on the Marriott site.