I was looking for a deal tonight ($120 or less) on a hotel in the Fairfax, VA area for one weekday night in early December. As most folks who travel in this area knows that weekday rates are usually high in Northern VA and weekend rates are very cheap. Since I was striking out on Marriott's website for a deal I decided to see what kind of results I could get from Google's Hotel Rate Finder (http://google.com/hotels ).
After using the Google Hotel Tool I found a deal which was on the website " getaroom.com " for Spring Hill Suites in Fairfax for $84.45 and the Marriott website listed the same room at $149. I then decided to give the "Look No Further Guarantee" a try and followed the instructions from the website: https://www.marriott.com/hotel-prices/travel.mi
I made my reservation at Marriott.Com at the higher rate of $149 and then filled out the online claim form at 1:10am thinking I may hear something back the next business day. In less than 15min after submitting the claim I received a response back at 1:24am stating my claim has been approved and that the rate on my reservation has been updated to $63.33 which includes a 25% additional discount for submitting a successful claim. I was really surprised how quick and easy this was. Thank you Marriott!
Congratulations. That's actually a night where the AAA rate is $10 higher than the regular rate (which is always one of my pet peeves, why offer a AAA rate higher than regular rate if for no other reason than to get us to accidentally book the wrong rate?), so it's poetic justice that you got the extra savings.
Your call whether you want to keep the site's name secret or not for your future use. Marriott smacks them if they get too many claims. But either way, congratulations on your victory vs. THE MATRIX and thanks for sharing, we all love when a teammate 'goes yard with a moon shot' . Happy Thanksgiving
There are 2 long threads in the Marriott forum on Flyertalk, one where people post their success (although they don't publicly list the source so Marriott doesn't smack them down as erc said) & one where people can post their request for help in trying to find a LNF for a stay they might have coming up. So for those who want more info on LNF they could check those threads.
Thanks for sharing this experience. My question is why does the customer have to do the research to claim the lowest rate guarantee? Shouldn't Marriott have a search engine that would perform this function and process the guarantee automatically? I know. and if pigs could fly ......
I guess I really have to thank Google for this one. If it wasn't for their hotel search tool (http://www.google.com/hotels ) which searches multiple websites for hotel pricing I would have never found the website ( http://www.getaroom.com ) which had the lower price.
I think Marriott is trying hard to keep their site pricing in check. It's nice they give you an extra 25% off for finding a better deal.
It's nice, but of course not because they are being nice - they go to the site (who they sell inventory to) and 'have a chat', so in effect Marriott is paying a bounty for outliers (which we are of course glad to accept). Be careful on your roads today - 81/29 could be nasty.
Ok, ok wiseguy. I'm heading out to Dulles right after this post, but as vaboy will tell you, we have better estate taxes laws (or pick any tax ).
Vaboy, not to steal your thread - back to pain's question about points. You guys are now entering an ever so brief
erc-free zone, so be nice. Oops, already answered - great deal, enjoy.
Yes it will count as a stay and earn points. To make a LNF claim you have to first make a reservation through Marriott at their lowest normal rate posted. Afterwards you fill out the online claim form: https://www.marriott.com/look/claimForm.mi
If your claim is approved Marriott will update the rate on the reservation you booked. Here is a screen shot of mine:
That is nice, vaboywnder.
Are clothes still tax free in VA as they were for me in '89 or so, or was that a special tax holiday for back to school that included clothes?
That theory is correct....typical!. Or they have so much fine print that they can refuse to pay up for a number of reasons. I found a lower rate. Called and tried to get it. Told them of the guarantee and rate I had. Went to website and tried to file claim but refused. Will never stay in a marriott hotel EVER again!
i just submitted a claim for the San jose marriott 1 night 9/19 rate booked at marriott.com for regular king room was 103 leisure rate and found a 100.09 rate on getaroom.com but i dont know if it will be approved. i think the rooms are the same. keeping my fingers crossed.
i found a site hotelscombined.com that showed me the prices.
Tried my luck again yesterday. Booked a City view high floor room for 189 on marriott. I went on Hotelscombined.com and saw a lower rate for the same type of room on booking.com for 139. filled out the form and this morning i received this message
We have reviewed your claim and have made the following modification to your reservation:
Reservation Confirmation Number: xxxxx
The room rate listed above reflects your nightly room rate, before tax, and an additional 25% discount for submitting a successful claim according to the terms of Marriott's Look No Further(SM) Best Rate Guarantee.
Thank you for choosing Marriott.
on the claim form i put for website : booking.com
on message i pasted the direct link to it.
"FIND A LOWER PRICE AND WE WILL MATCH IT AND GIVE YOU ANOTHER XX% OFF"
That sales gimmick has been around since the "dawn of time" - THE CAVEAT: as mentioned by williston, you must follow THEIR rules. You must be a policeman. You must spend the time doing research.
How many of us "road warriors" have the time to try and catch a company not living up to their claim? I would assume few.
CONCLUSION: Company offering the guarantee earns more than they would have without the offer. (not a bad deal for Marriott).
Found a room for the san jose marriott for the fanime convention at 339 and submitted a claim form for a rate I found online using the previous website for 337 and now my rate is 252. Quite frankly I find that marriott makes this very easy to honor. :/ any discount is good for that convention given they had no other rates or discounts available