Jermaine of the Courtyard Rockville is an upstanding and outstanding individual. He went way beyond the proverbial "extra mile" when we stayed at the hotel. We were there for four nights attending my son's calling hours and funeral. He provided every service we asked for and also gave us a sympathy card and flowers (that he paid for not the corporation.) People like Jermaine make the world a better place. Thank you Jermaine. Give the man a promotion and a raise!
Greetings, superdave66, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. If you would please specify which Courtyard (there are several "Rockville" cities), we will enter this nomination for consideration of the Spirit to Serve award. Please accept our condolences from the Marriott Rewards Insiders Team.
Greetings, superdave66, Thank you again for helping to acknowledge this associate and their outstanding service! As a result of your nomination, this associate has been selected to receive the Marriott Spirit to Serve award. Associates are honored to hear that they exemplify the values instilled by JW Marriott, and it means more knowing the recognition came from you, our valued guest.