2 Replies Latest reply: Nov 21, 2013 2:05 PM by anadyr RSS

Continuing Shrinkage in Loyalty Program Benefits--A Fact of Life

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This article in the Journal points to poiints inflation across the board, sadly a trend that has been evident since the programs began.


Alas, poor loyalty we knew you well.



 

Loyalty is dead, the experts proclaim, and the statistics seem to bear them out. On average, U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions between virtual strangers.
Read more at http://www.notable-quotes.com/l/loyalty_quotes.html#T6fPKW8U2BCxAJ01.99

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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