I have used mobile check-in at 2 hotels that I frequently stay at - one in California and one in DC - in both cases my room was ready when I arrived AND in both cases the room assigned to me was the worst room I have ever had (low floor, no view, no balcony, etc.) I have ever had at each of those hotels. For now, I will forgo mobile check-in. Are others having the same experience?
Just last month I used mobile check-in for the Victoria Inner Harbour Marriott in Victoria, BC. I was travelling over via ferry from Port Angeles, WA. For me, it worked very smoothly. I was given a lovely room with a balcony facing the Empress and the Parliament Buildings. The key was ready when I arrived. Also of note, the restaurant food is excellent in my opinion and the Concierge Lounge has lovely views and very hearty offerings for breakfast and in the evening.
IAHFLYR - as my high tech guru (a lawnmower gives me trouble while you man the big jets) how about test 'flying' these (perhaps not as risky as Chuck Yeager, but still greatly appreciated, you don't have to book the room, just check the rates, see what's what - thanks)
erc I found the same thing with the latest update. In my opinion, the default should be without reviews since that is what we were all complaining about. If I select WITHOUT REVIEWS, I only get a few posts and so am still missing most. merb
I am not interested in Mobil Checkin as of now but will follow the posts until they disappear.
I haven't done it yet for the following reasons:
--I assume I will get a better room if I check-in at the front desk.
--I want to see how good the front desk is because it may influence if I stay at that property again.
--Check-in at the front desk is already pretty quick and I have encountered long lines only a few times.
This is the way I'm currently leaning. As a late adopter, ironically, learning early on from Mr. Marriott of all folks, that "there are a lot of pioneers with arrows in their back", I'm going to wait until nanaglo's and iahflyr's outcome is more the rule than the exception. Of course, if all the great rooms start going to the mobile players (the new target audience), then I'd better be prepared to jump on the bandwagon, thus my interest in monitoring current results. Thanks all.
Good points misterchk and marriottmember about human interaction (I'm leisure travel finally, so what the heck, people are part of the experience...now ).
This appears to be where it's all headed. The only thing that may keep desktop (and therefore, front desk human contact) in the game is what the last few paragraphs talk about; millions of workers still use desktops at work. Marriott, having a legacy business, most likely won't eliminate desktop usage, but I'm confident they will be (and can certainly understand why) an aggressive leader in mobile app techniques.
Please come visit me, I'll be the low tech guy in the room near the laundry chute and icemaker .
Just remember that if we do NOT like the room we're pre-assigned, we can always ask to be moved to another 'better' room. I certainly have used that option more than once after checking in directly at the front desk usually with quite good results (as opposed to the mobile check-in which as I already reported I was given an excellent accommodation in the first place and didn't need to ask to be moved).
I believe that you are missing the point.
Mobile Check in was intended to make traveling easier - not harder!
When I arrive at a hotel after a long flight and/or a long business day, the last thing I want to do is go up to a room, decide I don't approve, go back downstairs and change. ESPECIALLY when the hotel was insensitive to the status I have achieved being loyal to their brand.
I reiterate, until the hotel's systems are programmed to identify it's important customers MOBILE CHECK ISN'T IN THE BEST INTEREST of Platinum members.
ARRIVE AT THE HOTEL - GO TO THE FRONT DESK - SAY HERE I AM - GIVE ME THE BEST ROOM YOU HAVE - FINISHED!!!!!!!!!
No, I don't think I missed the "point". As I said in my first response far above, my experience, though only once thus far, was EXCELLENT. I think everyone might consider giving mobile check-in a try once or twice and then decide for themselves before they throw in the towel.
Yes, and everyone please stop back to this post and let us know how you early adopters fare. Man, I just barely learned how to program my VCR. That smart phone intimidates me, so if I'm going to buck up and face that learning curve, I want to make certain you guys are satisfied with your outcomes. Thanks
Note my comment above to nanago45! You and I are on the same page (as all of us should be).
the only way we get recognition is to let them know their "impersonal systems" "AIN'T" working!
I have used it many times now. The hotel personnel states its easier for them to decide who goes where when you use it. Although I have not a very good experience with it at the hotel I stay at each week. I have had better experiences with it when I stay elsewhere. Its all hit or miss depending on the hotel. I really see no point in it.