24 Replies Latest reply: Nov 26, 2013 2:17 PM by iahflyr RSS

Mobile Check-in

wtbauer Platinum 1 Reviews
Currently Being Moderated

I have used mobile check-in at 2 hotels that I frequently stay at - one in California and one in DC - in both cases my room was ready when I arrived AND in both cases the room assigned to me was the worst room I have ever had (low floor, no view, no balcony, etc.) I have ever had at each of those hotels.  For now, I will forgo mobile check-in.  Are others having the same experience?

(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    nanaglo45 Gold 3 Reviews
    Currently Being Moderated

    Just last month I used mobile check-in for the Victoria Inner Harbour Marriott in Victoria, BC. I was travelling over via ferry from Port Angeles, WA. For me, it worked very smoothly. I was given a lovely room with a balcony facing the Empress and the Parliament Buildings. The key was ready when I arrived. Also of note, the restaurant food is excellent in my opinion and the Concierge Lounge has lovely views and very hearty offerings for breakfast and in the evening.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      pluto77 Alumni Steward Gold 25 Reviews
      Currently Being Moderated

      Sounds like a good hotel and a good stay, Nanaglo.  Thanks for the report.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    Both times I have used mobile check-in I've been pleasantly surprised as it all worked, room upgrade and also a quick key ready for us to be off to the elevator.  That said, it is my experience and not what all Insiders have found I would bet.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    erc Platinum
    Currently Being Moderated
    I haven't used mobile check-in yet, so I too am very interested in everyone's experiences, thanks for posting. I couldn't find this post in Activity (and I had just seen it, earlier this morning). I now realize what madmax was writing about when she highlighted that without signing in,you can't use Activity, and without keeping the hotel reviews, you can only scroll back a few posts, so I struggled finding this post (and questions are even harder to find since they don't have a scrolling link of their own).
    Anyway to get back to mobile check in; out of fear that this post will just fade away, here's an additional mobile check in issue: has anyone used these mobile only apps in Last Minute bookings (hotel tonight - noon the day of / hipmunk 3 days in advance)? I'm hoping by keeping the post in view, we'll get more answers about the Marriott check-in experiences. So join in folks, keep this post alive. I'd like to know the odds before I leave the comfort of my low tech A.G.Bell jitterbug type cell phone. Thanks wtb for posting.

    IAHFLYR  - as my high tech guru (a lawnmower gives me trouble while you man the big jets) how about test 'flying' these (perhaps not as risky as Chuck Yeager, but still greatly appreciated, you don't have to book the room, just check the rates, see what's what - thanks)

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Me, high tech????  Not so much.....for me a tool that you use to put a screw into a wall is high tech!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Mobile Check-in
        erc Platinum
        Currently Being Moderated

        Uh oh, well that's another fine mess I've gotten us in. I know this mobile check-in is the future and I picture myself waiting in line in the lobby for my murphy bed hotel room over the air conditioner units, next to the ice machine. As General McAuliffe said, "Nuts".


        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      californian Platinum 37 Reviews
      Currently Being Moderated

      erc I found the same thing with the latest update.  In my opinion, the default should be without reviews since that is what we were all complaining about.  If I select WITHOUT REVIEWS, I only get a few posts and so am still missing most. merb

       

      I am not interested in Mobil Checkin as of now but will follow the posts until they disappear.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    marriottmemberfromla Platinum 51 Reviews
    Currently Being Moderated

    I haven't done it yet for the following reasons:

     

    --I assume I will get a better room if I check-in at the front desk.

    --I want to see how good the front desk is because it may influence if I stay at that property again.

    --Check-in at the front desk is already pretty quick and I have encountered long lines only a few times.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      erc Platinum
      Currently Being Moderated

      This is the way I'm currently leaning. As a late adopter, ironically, learning early on from Mr. Marriott of all folks, that "there are a lot of pioneers with arrows in their back", I'm going to wait until nanaglo's and iahflyr's outcome is more the rule than the exception. Of course, if all the great rooms start going to the mobile players (the new target audience), then I'd better be prepared to jump on the bandwagon, thus my interest in monitoring current results. Thanks all.

      Good points misterchk and marriottmember about human interaction (I'm leisure travel finally, so what the heck, people are part of the experience...now ).

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Mobile Check-in
        iahflyr Platinum 26 Reviews
        Currently Being Moderated

        I will get another chance soon to use the mobile check-in again at the PDX City Center location, so I'll let ya know the results if I can remember.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Mobile Check-in
        erc Platinum
        Currently Being Moderated

        As mobile gadgets become bigger, some companies abandon Web sites altogether - The Washington Post

         

        This appears to be where it's all headed. The only thing that may keep desktop (and therefore, front desk human contact) in the game is what the last few paragraphs talk about; millions of workers still use desktops at work. Marriott, having a legacy business, most likely won't eliminate desktop usage, but I'm confident they will be (and can certainly understand why) an aggressive leader in mobile app techniques.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Mobile Check-in
          erc Platinum
          Currently Being Moderated

          Just watched on CNBC, Jonathan Tisch, CEO of Loews Hotels and he discussed how they are moving to social media for reservations and cancellations

           

          http://www.usatoday.com/story/travel/hotels/2013/11/14/loews-hotels-twitter-booking/3515395/

           

          Please come visit me, I'll be the low tech guy in the room near the laundry chute and icemaker .

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Mobile Check-in
            iahflyr Platinum 26 Reviews
            Currently Being Moderated

            Don't forget in the room with rabbit ears near the stairs.

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      bpelican Platinum 57 Reviews
      Currently Being Moderated

      All very good points.  Thanks for post.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    nanaglo45 Gold 3 Reviews
    Currently Being Moderated

    Just remember that if we do NOT like the room we're pre-assigned, we can always ask to be moved to another 'better' room. I certainly have used that option more than once after checking in directly at the front desk usually with quite good results (as opposed to the mobile check-in which as I already reported I was given an excellent accommodation in the first place and didn't need to ask to be moved).

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      Platinum 28 Reviews
      Currently Being Moderated

      nanaglo45

       

      I believe that you are missing the point.

      Mobile Check in was intended to make traveling easier - not harder! 

      When I arrive at a hotel after a long flight and/or a long business day, the last thing I want to do is go up to a room, decide I don't approve, go back downstairs and change.  ESPECIALLY  when the hotel was insensitive to the status I have achieved being loyal to their brand.

       

      I reiterate, until the hotel's systems are programmed to identify it's important customers MOBILE CHECK ISN'T IN THE BEST INTEREST  of Platinum  members.

       

      ARRIVE AT THE HOTEL - GO TO THE FRONT DESK - SAY HERE I AM - GIVE ME THE BEST ROOM YOU HAVE - FINISHED!!!!!!!!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Mobile Check-in
        nanaglo45 Gold 3 Reviews
        Currently Being Moderated

        No, I don't think I missed the "point".  As I said in my first response far above, my experience, though only once thus far, was EXCELLENT. I think everyone might consider giving mobile check-in a try once or twice and then decide for themselves before they throw in the towel.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

        • Re: Mobile Check-in
          bpelican Platinum 57 Reviews
          Currently Being Moderated

          I think that's a good plan.  I'm afraid our satisfaction will depend on how consistent the desk Associate recognizes our status in assigning an appropriate upgrade.

          (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

          • Re: Mobile Check-in
            erc Platinum
            Currently Being Moderated

            Yes, and everyone please stop back to this post and let us know how you early adopters fare. Man, I just barely learned how to program my VCR. That smart phone intimidates me, so if I'm going to buck up and face that learning curve, I want to make certain you guys are satisfied with your outcomes. Thanks

            (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    bpelican Platinum 57 Reviews
    Currently Being Moderated

    I've used it a few times and got a moderately good room, nothing exciting.  Don't know if I'll use it again because IMO you lose some leverage to get a better upgrade when you're not there in person.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: Mobile Check-in
      Platinum 28 Reviews
      Currently Being Moderated

      bpelican

       

      Note my comment above to nanago45!  You and I  are on the same page (as all of us should be).

       

      the only way we get recognition is to let them know their "impersonal systems" "AIN'T" working!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: Mobile Check-in
        bpelican Platinum 57 Reviews
        Currently Being Moderated

        You're right on the money, misterchk

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    sunsoaker Platinum 3 Reviews
    Currently Being Moderated

    I have used it many times now. The hotel personnel states its easier for them to decide who goes where when you use it. Although I have not a very good experience with it at the hotel I stay at each week. I have had better experiences with it when I stay elsewhere. Its all hit or miss depending on the hotel. I really see no point in it.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Mobile Check-in
    crobs Gold 1 Reviews
    Currently Being Moderated

    Used it for the first time today. Got upgraded to concierge level without asking, but was slated for two queens. Asked for a king. Done. Easy. Oh, and I checked in 5 hours before posted check-in (during a Big 10 Football weekend.) I like it. Lots.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

More Like This

  • Retrieving data ...