1 Reply Latest reply: Oct 30, 2013 7:01 AM by laurac RSS

Chico, doorman at Marriott in Franklin, TN

2306 Member
Currently Being Moderated

I'd like to compliment the excellent service we received from the doorman at the Franklin, TN Marriott on Cool Springs Road.  We appreciate the shuttle service offered from the hotel to downtown Franklin and very much enjoyed our driver/doorman, Chico.  He was so energetic and fun!  He pointed out many points of interest along the way and discussed some of the town's history.  He was so entertaining to my 82 year old father, two children (ages 10 & 12), and me.  My dad was especially pleased to compare stories with Chico about their mutual military service.  The rides both to and from the hotel were an absolute pleasure.  During our stay, we noticed how friendly Chico was to all the visitors to the Marriott.  He opened doors for the elderly, mom's with strollers, and various others.  He also greeted each guest with a healthy, "Hello, welcome to the Marriott!" or, "How are you today?".

 

Personal service like this must not go unrecognized.  I hope corporate Marriott will take some time to recognize this jewel of an employee.

 


(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: Chico, doorman at Marriott in Franklin, TN
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, 2306, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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