1 Reply Latest reply: Oct 30, 2013 6:59 AM by laurac RSS

Does Josh Kraus understand Customer Service?

cyndirick535 Platinum
Currently Being Moderated


You better believe it. We stayed at the Pittsburgh North Shore Springhill Suites the weekend of 10/18-10/21. We had over fiftyhigh school friends and relatives come in for the game (Steelers / Ravens).  We do this event every year (one game). Most of our tail gaters stay at the Springhill Suites. Josh K. handles our group with ease and a smile, no matter how complicated the challenge. We first got there, we did not have enough coolers for the food. Josh offered to bring in some coolers from his home (personal above and beyond service). At one point, about 10 of us wanted to go to a restaurant over in the strip district and the courtesy van driver would not be back for about 30 minutes, Josh actually climbed in the second van and drove us to our destination. The tailgate weekends always bring about a challenge for this Mariott Management team, but Josh and the other associates handle it seemingly with ease. Thank you Josh for your excellent Customer Service

 

Rick O.

 

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  • Re: Does Josh Kraus understand Customer Service?
    laurac Marriott Associate
    Currently Being Moderated

    Greetings, cyndirick, On behalf of Marriott associates around the world, we take pride in providing exceptional service for each and every guest and we appreciate you taking the time to nominate this Marriott associate for this important award. We’ll enter this nomination for consideration of the Spirit to Serve award.

    Best,

    Laura & The Marriott Rewards Insiders Team

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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