10 Replies Latest reply: Oct 22, 2013 7:54 PM by painedplatinum RSS

What if a guest refuses to leave?

john_thai Platinum 8 Reviews
Currently Being Moderated

What are the hotels options if a guest won't check out on time? I arrived at a Marriott in Bangkok. It was completely full. I had a reservation, no problem. But the person who was in the room I was supposed to get hadn't checked out. He had a later flight, apparently, and wouldn't leave.

 

The hotel staff took care of me. Brought me a paper and a snack and made me comfortable in the lounge for a few hours. Can't blame the staff.


But it just made me wonder what the staff can do?


(For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What if a guest refuses to leave?
    iahflyr Platinum 26 Reviews
    Currently Being Moderated

    I'd say they call the authorities and haul the person off for trespassing!  Seems to me if the check-out time is 12 PM and it is posted in the room or they tell this person it's time to go, then it's time to go and you get your room.  Some of our MI legal folks I'm sure will have a better take on the legalities of it all.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What if a guest refuses to leave?
    nuhusker Platinum 2 Reviews
    Currently Being Moderated

    It's trespassing in most states.  Could be anything in Thailand (I'm an expert since part of my R&R from Ton Son Nhut was in Bangkok and then I spent a leisurely year at Phuket following that).  But glad hear that there was, as they say in Thailand, a happy ending.

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What if a guest refuses to leave?
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Looks like nuhusker is back, great line!!

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: What if a guest refuses to leave?
        nuhusker Platinum 2 Reviews
        Currently Being Moderated

        Thanks Houston,  just a temporary setback.  As for the line, well let's just say it's used a lot there.

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What if a guest refuses to leave?
    madmax Gold 7 Reviews
    Currently Being Moderated

    This is pretty funny as I checked into China Hotel Marriott in Guangzhou one afternoon, was given my room key, proceeded to the room, unlocked the door and started inside, (and to my astonishment) to find an Asian man putting on his underwear. I'm not sure who was most taken aback, but it sure taught me a lesson to always ring the bell or knock before entering what I think is my room at a hotel...

    I quickly shut the door back, went back to the desk and told them there was a man still occupying the room. They assured me he was supposed to have already checked out. They sent me into the concierge lounge and gave me a snack and drink while I waited for them to return. They must have given the man "what for" because it wasn't 15 minutes they were back escorting me to my room. The staff was very angry to say the least so I wouldn't doubt there was an exchange of loud harsh words

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What if a guest refuses to leave?
      iahflyr Platinum 26 Reviews
      Currently Being Moderated

      Guess I don't get it why as a hotel guest you don't shut the door and use the deadbolt if available as well as the little bar across the door to keep someone from being able to enter your room.  Maybe it's just me, but I read about this happening quite often on MI, not just the reference by madmax.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

      • Re: What if a guest refuses to leave?
        madmax Gold 7 Reviews
        Currently Being Moderated

        maybe the difference in culture, I'm not sure, but I always use deadbolt/bar when in my room. And now I certainly knock before entering

        (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What if a guest refuses to leave?
    john_thai Platinum 8 Reviews
    Currently Being Moderated

    Yes, I suppose the hotel could call the cops. But by the time the cops got there, sorted it out, got the guy out, decided it wasn't enough to arrest him, it would probably be easier and faster to wait the guy out. And if the guy had stayed there before the hotel might not want to tick him off.

     

    I don't know if there's a solution.


    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

  • Re: What if a guest refuses to leave?
    Sledchick Platinum 9 Reviews
    Currently Being Moderated

    When the property is full, options are limited.  This reminds me of my honeymoon in Ireland.  We arrived on time for our lodging reservation in a fancy castle, and to our dismay there was no room available.  Apparently someone had taken ill and they were not able to oust the person (that's what they said the doctor told them).  We sat around in the library and had tea and such, but it was a waste of my time.  Finally they made some accommodation and we were given a room but it wasn't the room we reserved.  I tried to make the best of it, and think about what if I was sick on checkout day.  As it happens, I did become quite ill on a trip to South Carolina a few years later and had to miss my flight and stay another night.  Maybe karma paying me back?  Could be.  But in these cases when you're too ill to move, that's it, you're not going anywhere.  I would have totally freaked out if I walked in on a man putting his underwear on!

    (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

    • Re: What if a guest refuses to leave?
      painedplatinum Platinum 2 Reviews
      Currently Being Moderated

      I'm guessing the putting on was better than the taking off...just sayin.

      (For each location tag, you will be guided through a 3-step process to add (1) a city and a state or a city and a country, (2) a Marriott brand, and (3) a Marriott hotel.)

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